Black Goose Chimney & Duct
2122 West Superior Street, Duluth, Minnesota 55806
About the Business
Black Goose Chimney & Duct is a reputable institution located at 2122 West Superior Street in Duluth, Minnesota. Specializing in chimney and duct services, they offer expert cleaning, maintenance, and repair to ensure the safety and efficiency of your home's heating systems. With a team of skilled professionals and top-of-the-line equipment, Black Goose Chimney & Duct is dedicated to providing quality service and customer satisfaction. Trust them to keep your chimney and duct systems running smoothly and safely.
Photos
Contacts
2122 W Superior St #2, Duluth, MN 55806, United States
Opening hours
Monday:
08:00 - 16:00
Tuesday:
08:00 - 16:00
Wednesday:
08:00 - 16:00
Thursday:
08:00 - 16:00
Friday:
08:00 - 16:00
Saturday:
Closed
Sunday:
Closed
Reviews
"I can NOT say enough good things about this company!!! They were prompt, did EXCELLENT work, and are very friendly. Our wood stove is SO much more efficient now (right in time before the cold spell) and our home feels so much cozier!"
"Jim was friendly and very knowledgeable. Cleaned and inspected our 100 year old chimney and gave us a list of options. Very happy with Black Goose!"
"We were charged almost $600 for a cleaning after which they told us not to use it and that we would need a "real" cleaning. I asked what that meant and he said to remove the build up. I said isn't that what you were supposed to be doing. He said it would be thousands of dollars to clean it. I asked for a solid quote and never heard from them again. We have used them in the past but they are not the same company it seems. Now they seem like a total scam! Update: never received a call but got a letter from the president who responded on this review. He seemed very upset by this review. We were told they "swept and cleaned (our) chimney to the best of (their) ability". I had requested several times a proposal of the scope and cost of work that needs to be done. The technician had mentioned " oh yes I've been here before for the previous owners" which makes me suspect they knew that it was not going to be a simple job. Now they sent us an email saying they would not perform work for us because of this review perhaps. Well needless to say we are going with a different company and am disappointed by the customer service and still feel like we were scammed by their pricing and work performed as their best is not apparently that great of work. I don't know that I have ever taken the time to post a bad review on Google that I can recall but they definitely rubbed me the wrong way so buyer beware."
"Our fireplace chimney needed cleaning, and as in the past, we called Black Goose. The technician arrived, cleaned the chimney, took some photographs, all of which took an hour. The charge was $571.59!! I was shocked!! I thought there was some mistake, so I called Black Goose, and was told it reflected their standard cleaning fee. I pointed out the technician was only here for ONE HOUR, surely we should be charged less!?! I was told again that was the fee, it was nonnegotiable. Still in shock, I paid the technician, and he left. Meanwhile, I was left with the feeling of having been robbed. As a paying customer, I feel used and disrespected by a company with a hard line pricing policy that's all about money. We've hired Black Goose before and have always been satisfied with their work, but over the years we've felt taken advantage of by their price gouging, which has only worsened. This last incident was the final straw. I've since contacted several local companies for price comparisons: on average Black Goose is $200.00 higher. We will not use Black Goose again. If you value fair pricing and customer respect, do not do business with this company."
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