Choles Floral Company 1135 Regent Street, Madison, WI 53715

"Ordered a week in advance to be delivered on a Monday. I received no indication that the delivery had or had not been made. When I followed up two days later, via phone, the only response was "we did our job". A delivery receipt would have saved everyone the time and trouble of an unnecessary follow up."

"There is a reason this business has a 2 star review. I called and spoke with a woman about delivering flowers to my niece. My niece is a college student so I got a cheap arrangement just to make her day. I asked the lady to verify my address and what she wrote on the card, she whispered under her breath "ahhh really for $35 dollars" Like it was an inconvenience that I was making sure what she wrote was right considering she was having a hard time hearing me. Pay the shipping and go through a different florist... These folks are not worth your time"

"I agree with Nina Besl... and my experience was similar to many in the comments! I can't even beginning to explain. The driver gave my flowers to another person and said its my responsibility, I called the shop they yelled at me and basically told me to order my flower from Africa since I am from there (WOW) They are absolutely RUDE RUDE RUDE RUDE. Worst customer service I have ever had …. I can't stress enough on this VERY RUDE and INSOLANT. If you don't want your receiver to stress … do not use them seriously."

"Family sent me flowers after having surgery on my leg. Delivery man left a message and waited at the door only a few minutes before just leaving. Given just having surgery, it takes a bit to get out of bed, put a brace on, and walk with crutches to the door. The delivery man called back again and I answered and upon telling him I was in fact home he yelled at me over the phone that I didn’t answer the door and that he gonna have to come all the way back to deliver them and I better be there this time. Didn’t even have a chance to explain why I didn’t answer right away and say sorry before he berated me. Once he was back, he obnoxiously rang the doorbell again and failed to even apologize as I was at the door, barely able to stand and proceeded to start a mini lecture on how people just never answer their doors or phones these days. Also, when trying to call and speak with their customer service they continuously say they never have a manager to speak with and they need to take my name and number down for the manager to call me back. Right as I have started to give my information they have hung up on me, too So all in all, just wanted to let your shop know that I am deeply sorry that my mobility disablement was an inconvenience to your delivery driver."

"I had a horrible experience with Choles Florist on Regent Street. I wish I could give a minus review star. My daughter sent me flowers for Valentines of which an attempted deliver was made on Tuesday but I was not home. The delivery man left a message so I called Choles immediately. A woman answered the phone (whom I later learned was Mrs. Choles). I started to explain why I was called and she very impatiently screamed JUST A MINUTE, JUST A MINUTE, JUST A MINUTE! Another women then answered the phone. I explained the situation and tried to schedule another delivery. She was very rude and said “It can’t be today” to which I said that was fine can we schedule for tomorrow around 9:00. Again she rudely said she couldn’t guarantee exactly nine but it would be early morning and I said that was fine. On Wednesday I waited until 10:15 and I called again to get an estimate time for delivery. Mrs. Choles answered again and and again screamed WAIT A MINUTE three times. I spoke again to the same woman (Courtney) and I asked her if I could get an estimated time for delivery as we had spoken the day before about 9:00 (early morning) delivery. Courtney was beyond rude and said she didn’t know when a driver would be in, and when he did come in and picked up the flowers (she didn’t have a time) that he could just leave them outside if I wasn’t home. I said I didn’t want him to do that and Courtney said “I don’t know what you want me to do then.” I told her she shouldn’t have told me when I called on Tuesday we could schedule a delivery close to 9:00 if that wasn’t possible. She then said I could pick them up if I wanted them because there was nothing else she could do. I picked them up and Courtney was extremely rude. Zero customer service or people skills. No apologies for her behavior. The flowers were sitting on the counter, she pushed the box toward me and sarcastically said have a nice day. What should have been a wonderful surprise that made my day better made my day a horrible one because of Choles Floral and Courtney. Despicable people! Don’t do business with these people!"