the london cleaners

"Old man who answers the phone literally just yelled at me for no reason. I called to ask their price to launder a single business shirt, and the guy didn’t even tell me. I could tell he was very old and I could barely understand what he was saying, but he was super angry and yelling at me through the phone. From what I could tell he was telling me that he couldn’t get the clothes done today? Not sure what he meant by that. From the other reviews, it seems as if this is the person who they have handling their customer service, so one can only image what the service is like. I’ll never go here. Bad experience from the jump."

"I don’t like to leave negative reviews, but I felt that my last experience at this business warranted such a review. Very overcharged $110 to repair 2 pairs of shoe soles, and 1 boot sole. The boot repair on its own cost $48 It took about 2 months for the repairs. I also called once to see if my pick up was ready and waited for like 7 minutes for someone to get back the phone call. I also mentioned at the time of my drop off if they could ‘clean up’ the suede booties I brought in but they weren’t touched and he said it wasn’t on the ticket/request. When I originally stopped in was told $75 for the repair, which honestly two pair of shoes and one boot to resole seemed pricey but it’s within walking distance from home so I just went with it but that was my last time and will be looking for a more affordable and timely shoe repair in the future."

"Was a wonderful place until the old owner died and his nephew or something took over. We switched to a great place over on Capitol. Further out, but worth the trip."

"It was my first time putting an order with these dirty crooks. They charged me almost $40 for two sweaters and a shirt. Complete rip off. Will never go back. The only reason I didn't complain there was because other people were there."

"I took my wedding dress here to get dry cleaned for two reasons – years in service and overall reviews, which is why my experience with them was completely unexpected. Things were fine until it came time to pay for my dress. According to their website, my cleaned dress should have cost $125 plus tax (see screenshots of website uploaded with this review), but they wanted to charge me $175 plus tax. After sharing that I was confused about the price, I proceeded to pull up their website on my phone to show him their publicly advertised prices, though he wouldn’t look at it. He then offered a discount, bringing the total to $166. Nowhere on their website did it say “prices starting at…” or “prices valid during…”, or something along those lines – a dry cleaned wedding dress is $125 plus tax, plain and simple. Had they needed to do extra work on my dress, I would understand paying more than advertised, but that was not the case. I thought they seemed like a trustworthy company and didn’t think twice when they didn’t write on my ticket (picture uploaded with this review) the price so $125 is all I had ever thought because that is what is advertised. After getting nowhere with him, he said someone would call us about it. So I left and got a phone call from another guy that works there. Things were cordial for the first 30 seconds and then took a turn for the worse after sharing that I was confused by their pricing. What followed was the worst customer service I have ever experienced. I have never been talked to the way I was during those ten minutes (and I have been in a customer service field for the last 6 years). The following are things he said to me: the website is 10 years old, the website is always under construction, our prices change every day, and no one goes to a website to look at prices – all of which are obviously false. At one point he repeatedly said “that’s a threat” while I was trying to talk. He constantly interrupted me and spoke over me – it was impossible to have an adult conversation. He refused to listen to anything I tried to say so I just gave up. In the end, I didn’t care about the $50 difference (he even commented on the phone this conversation was worthless over $30, which I didn’t know why he said this amount until later – see PS at end of review), but what is unacceptable is how they treat customers and their dishonesty. He couldn’t even muster anything sort of “I’m apologize about the confusion, but our prices are…”. I can’t image how they would address an actual problem. Why should you trust them with your dress, especially considering the numerous options in the Milwaukee area? Save yourself the hassle by taking your business elsewhere. PS – how does the story end? My husband went in the next morning to retrieve and pay for my dress. They gave him the same lines that they gave me, but this time it was all recorded with his phone. Finally, when my husband said he would open up a credit card dispute they quickly asked what we wanted to pay, to which we said again… $125 plus tax. Two interesting things from this – after tax was included it brought the total to $133, which is the $30 difference (from the discounted final price of $166) he was referring to that didn’t make sense to me initially because it was originally at $50 difference. Also, with how quickly he honored the real price after we said we’d open a credit card dispute. If he knew they were right he wouldn’t have cared if we opened a credit card dispute. These two things help to show how they have pulled this before and knew they got caught. And, they have since updated their website to state that it now costs $175 and added verbiage about changes in price. Hopefully my encounter will help save future customers from this same experience."