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Hangers To Hems
605 2nd Avenue South, Onalaska, Wisconsin, United States
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About the Hangers To Hems
Hangers to Hems is a top-rated laundry and dry cleaning business located at 605 2nd Avenue South in Onalaska, Wisconsin. We pride ourselves on providing the highest quality services and exceptional customer service. Some of our locations offer a convenient drive-thru service for your convenience. Our satisfied customers rave about our ability to remove tough stains and provide quick and affordable alterations. Whether you need a quick fix for a coffee table mishap or a rush alteration for a special event, Hangers to Hems is here to help. Visit us today and experience the difference in quality and service.
Photos of Hangers To Hems
605 2nd Ave S STE 100, Onalaska, WI 54650, United States
Opening hours of Hangers To Hems
Monday:
07:00 - 17:30
Tuesday:
07:00 - 17:30
Wednesday:
07:00 - 17:30
Thursday:
07:00 - 17:30
Friday:
07:00 - 17:30
Saturday:
08:00 - 12:00
Sunday:
Day off
Reviews of Hangers To Hems
"This is my favorite place to get dry cleaning done! They do a good job, and the pricing is more than fair"
"Cleaned a down comforter and a king size quilt and they did a great job and the price was very reasonable"
"I’ve gotten several alterations over the past 15 years and haven’t had an issue. Well this most recent time all of that trust went out the window. Was quoted ~$35 for a few alterations and ended up being $90. Now $5 or $10 off I totally understand. Heck, even $20 off I would’ve been fine with it… but $55 is absolutely unacceptable. When I asked the receptionist why it was over 2.5x the original quote she said “sorry I don’t set the prices.” To top things off my alterations were done nearly 1 week after the date I gave them (good thing I had an extra week to spare). They also lost one measurement so I told them over the phone what I “guessed” the measurement should be. All of of this to also learn that they had my clothes for nearly 3 weeks and didn’t start the alterations until the day I told them I absolutely needed them (1 week AFTER my original date). Bad service, grossly inaccurate quotes, and a horrible experience from someone who’s given them business for over 15 years."
"My daughter took her prom dress out to get some alterations done, had the first fitting and took measurements and left the dress there. There was no estimate on price given so she was instructed to call and request a quote as I was the one paying for the alterations. Over the phone they quoted $80-$100 after being placed on hold to ask the owner. Scheduled a fitting for this Monday (4/25/22). That morning she received a call stating they needed to cancel the appointment due to an emergency with one of their staff members. During that phone call they did not reschedule or make any plan to follow up. My daughter called the next day to schedule a time to come out there days later (4/28/22) after the fitting was over she went to the front desk where the total rang up at $163. After some back and forth, they were able to agree to discount it to $126. She did not pick up the dress, and instead I called to try to step in. I got an employee on the phone and explained the situation, though she didn't seem understand the issue, or my name, or my number, so after sole confusion, a message was left for the manager. The manager did not return the call, so I called back today, only to find out she was there, but to busy to take my call, so we decided to go out in person. Upon arriving, they immediately recognized my daughter and went to go get Roxanne (owner). Roxanne proceeded to tell us that they don't do quotes, and they worked for 5.5 hours on it, so this was the lowest they will go, they are only breaking even. I was then told that I was not welcome back again because of how I treated their staff (explaining the situation, and making multiple calls to reach a resolution ) To Recap: * Lengthy time for Alterations * Zero Follow-up * Poor Leadership * Bad Customer Service Horrible business practice, I highly recommend doing business elsewhere."
"I waited until the last minute to get fitted for a dress for my friends wedding. Hangers to Hems got me in for a fitting right away, expedited my order, alterations were perfect and at a very reasonable cost. I will definitely be back! Thank you!"
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