12FIFTEEN Diamonds - Corporate Headquarters
5050 West Ashland Way, Franklin, Wisconsin 53132
About the Business
Welcome to 12FIFTEEN Diamonds - Corporate Headquarters, located at 5050 West Ashland Way in Franklin, Wisconsin, United States. As a premier jewelry store, we offer a wide selection of ethically sourced authenticated lab-created diamonds and mined diamonds. With our Lifetime Manufacturing Defect Warranty, Price Match Guarantee, and 30-day return policy, you can shop with confidence knowing that each piece of fine jewelry is backed by U.S. craftsmanship.
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Whether you're in the market for a stunning diamond engagement ring or a timeless piece of jewelry, 12FIFTEEN Diamonds is your go-to destination for high-quality, ethically sourced diamonds. Visit us today to discover the perfect piece that will last a lifetime.
Photos
Contacts
5050 W Ashland Way, Franklin, WI 53132, United States
Opening hours
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 16:00
Sunday:
Closed
Reviews
"This is a fraudulent business. I purchased a bracelet , charged me 2300 usd and NEVER sent it. They claimed that my address was not valid which is not true and when I asked for the reimbursement they refused saying that the bank did not allow this so I asked to send my order and they refused that the order was cancelled so they have my money but they can’t send it. Where is the logic and that . Missy from customer service only gives vague replies, they clearly just want to keep my money. Please never buy from them, there are so many other jewelry stores out there."
"Rude customer service"
"We are in love with our ring. Used a diamond detector and beeps for a diamond. Shipping took 3 weeks, had to pay taxes at the border. Definitely get a lot of looks and compliments. We are very pleased with our ring."
"Customer service does not respond to emails and their price match policy is worthless. There are better choices when shopping for diamonds on the web."
"I ordered a pair of earrings for my wife for Christmas. It was to be "the big present" for her. Unfortunately, UPS delivered it to someone else. UPS said that Diamond Nexus would have to call them to help initiate a claim. When I called Diamond Nexus and explained my situation their response was "This is not our problem. We shipped it out. This is a problem between you and UPS." I further explained that I just needed a phone call from them to help me and tried to give it to them. They responded with "Again, not our problem and we will not call UPS. You deal with it as you bought the earrings." Customer service like this is a WONDER how this company stays in business. I own a company of my own and am appalled that this is a stance that a company would take. I guess this explains why other jewelry stores do so extremely well and this does not. I guess you get what you pay for..."
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