Green Bay Clock Repair

"Hash browns and scrambled eggs were warm..."

"We inherited a mantle clock that has been in the family over 120 years old. It hasn't worked for at least 30 years. Not only was Green Bay Clock Repair able to get it working (by cleaning all the components), but he also showed us how to care for it. It is keeping time again, and making a lovely chime as well. Thank you for bringing this piece of history back to life!"

"Stopped in to ask about taking a look at my 50 year old grandfather clock I inherited and to see if he could rewind it so the dings matched the time. He said he was too far behind on repairs to do it. Told us how to possibly fix it and when we asked how long he thought he’d be caught up before coming and servicing it since it hasn’t been in 14 years and we could wait a few months if need be, he threw his hands up in the air, got all flustered and all he said I’m just too busy and too far behind and complete blew us off. I will never ever stop there again or recommend him to anyone. Not professional at all extremely rude."

"What a wonderful place and so understanding to work with. The repairman (we never met just talked on the phone) fixed our mantel clock that meant a lot to us as was given by a dear friend. No real value clock but priceless to our hearts. Thank you for the quick turnaround and putting up with all my questions! You are the best."

"I brought in a peice in early November to be looked at to see if it could be repaired. They called me a few weeks later and told me that it was not fixable, but that they could polish it up. I agreed to that but when I called in early February to see if it was done I was told that they "couldn't find it". This made me nervous as it was a family heirloom passed among many generations. I was very polite and asked if they could call me when they found it. After a few days with no call back, I called again to see if they found it and was told that they didn't have time to look for it yet and would call me when they found it. I told them how worried I was but was still polite. A week later, I called again and was again told "we don't have time to look for it". By now I was upset but just said that I was going to stop in the next day to pick it up and please find it. The man- Dave- told me "Don't bother, I won't have time to look for it, do whatever you want but you will be wasting your time because we are not going have it found by then". I responded that they should make time to look for it because now I am really worried and I will be there tomorrow. Dave just yelled back at me "do whatever you want but you are wasting your time I'm going to hang up now" and proceeded to hang up on me. I was very upset at this point and couldn't believe how rudely I was treated, and how incredibly unprofessional he was. I was surprised to find my watch the next day not only ready but polished nicely, and was not charged for it. I was very thankful that they made the time to find it and they must've realized what jerks they were being because they did not charge me for the polishing. I was still shocked and unhappy with the service I got though, and still in disbelief that a business owner would treat a customer like that, when all I asked is for my item back!"