Banfield Pet Hospital

"We have two new puppies in our house. We chose Banfield because they had taken great care of our babies in the past."

"They need to get on the same page with the Drs and up front staff. Every time I call I get put on hold for a half hour. Then the Drs tell you one thing. Then it's something different from what I was told. Alot of b. S."

"We have always had wonderful care at Banfield. All issues happened in the last 8 months at the Rochester Marketplace location. First we were told nail trims at the grooming salon didn’t need/can’t make appts for. We brought both dogs to get nails ground, they then said that we needed an appt; unfortunately they didn’t have any availability. Just this month we scheduled our Comprehensive plus dental for both dogs. A few days before they called to reschedule due to a scheduling error. No problem, that happens. Our older dog has an open area on her skin, so I made the appt for Memorial Day at 4:30. I specifically said “oh wow, you’re open that day?!”. I bring in Mischa who doesn’t do well at the vet and they “didn’t have the appointment” and they don’t schedule appointments 30 min before close….well it sure wasn’t me offering up the 4:30 appointment time. They read through all the notes and saw that the appointment was made but then declined 2 days later. No one called to inform us that it needed to be rescheduled and unfortunately they couldn’t see her then. I’m beyond frustrated that this keeps happening and will be looking into other locations for the remainder of our Optimum Plan; We will not be renewing our Wellness Plan."