U.S. Bank Branch,

8000 Excelsior Drive, Madison, WI 53717

"FRUSTRATING. I just moved to Madison a month ago. Had to open a checking account because 5/3 bank in not in Wisconsin. I've been to this bank four different times, and I still have no access to my money through their debit card. Now I have to wait two more days while they verify who Iam.You can't show proof at the bank. Not even your ID and lease agreement is enough. I appreciate trying to protect us from fraud, but I have never had such a hassle opening an account."

"I use this branch routinely. Their drive through and walk up are both handled well and professionally. I am usually in and out of there in minutes with my banking completed and full satisfaction."

"US bank is absolutely terrible. My employer put my first pay checks on a US bank debit card and I was unable to withdraw the entirety (even though the card says otherwise, and if you exceed their (us banks made up number) value they won't run it again. Their answer was this isn't a US bank card, of course the debit card says US bank prominently on it. This is an arbitrary policy and effective in holding your money hostage. Interestingly, another US bank down the road was able run the card multiple times - the response here was we can't control other places from not following the rules. Avoid this kind of banking industry at all costs, they have no interest in good and appropriate customer service."

"If you want great customer service,, this is the branch. Very helpful and knowledgeable."

"Not too big, not too small. US Bank is just the right size and the staff at this bank and the mortgage department is particularly good."