Mike Ingrilli Plumbing LLC

"Used them 2 times in the past because the work was good, but this time it was booked under my wife’s name. Work was performed, but invoiced for an extra hour at 173.00/hr for labor plus a “mobilization” fee. Plumber was in/out of house a little over 1hr. When asked about a reasonable prorated adjustment, they stated that “dispatch” time is included and they bill by the half hour intervals, yet they clearly charged a full hour over. Not usually a clock watcher, but the front office response was fairly rude and I was kinda put off. Back office needs work. Puts a bad name to the business willing to have his name on it, in my opinion. Responding to Owners Comment: Feeling the need to respond to this public comment and not return my request for a phone conversation or email before I made this comment doesn't change the fact that the ring camera shows exactly when the plumber arrived and left and it still was not anywhere in the 2 hour timeframe. I don't think responding to a "customer survey" would have changed anything since no invoice was presented at that time and why would that conversation have gone differently? You rounded up the hours, and you felt you did 2 hours worth of work. Fine. This wasn't the first overcharging review that was made, and from your defense, it probably isn't the last."

"I would recommend Mike Ingrilli Plumbing over and over again. From the day I met with Mike to go through all our needs, to the days Rob worked on the various projects, I never felt more at ease. Everyone on the team was prompt and courteous. The estimate came quickly and the project started the following week. We had all our galvanized pipes replaced, the outside faucet, corrected venting to our water heater, and many updates to our 50’s bathroom, that had it working and feeling like new. The price was very reasonable for all the work that Rob did, and we could not be happier."

"Tried for 10 days to get an estimate and never heard back. I received 1 call from Mike getting specifics of the job. I sent pics and nothing. Multiple emails/texts were also sent and still nothing. I guess replacing all plumbing fixtures in 2 baths, including toilets, as well as kitchen fixtures and insinkerator was either too much for him or not worth his time. UPDATE: I did end up receiving an incorrect estimate after posting this review. When I emailed back requesting a correction and clarification, I received a response advising due to my review, they declined my job. Seems to me they didn't want my business in the first place, but that is just my personal opinion."

"Last year a friend recommended Mike Ingrilli for an annoying problem we were having with an older upstairs toilet. His plumber did a great job for a good price and we were very pleased. Recently we had them over for an ongoing leak in the basement. It was a problem that was spotted and easily corrected within minutes; and although I was expecting at least a hefty service call bill, the invoice came in stating no cost for the help and the statement "We appreciate your service." You can't beat that."

"I had plumbers from Mike Ingrilli visit my home on 2 occasions in the past year. The first was to discover the source of blockage in my basement toilet/shower (rocks deposited in the pipe from a waterproofing project). The second was to remove the rocks. Both times the plumbers were on time, professional, and performed their work with precision and efficiency. They also did a fantastic job cleaning up when they were finished. I will for sure hire them again for any plumbing issues at my home."