Community First Credit Union

"This is the worst credit Union I’ve ever been a part of. They bode their wonderful customer experience but I’ve never seen that. They’re extremely inconsistent with purchases they approve and decline and makes the experience not user friendly. Wait times are long to talk with them and then they can’t even tell you why the purchase was declined. On top of all of that, their card services are down and instead of getting a helpful response we’re told to just wait and we’ll be notified when there’s more information. No information on if this is days or hours. Stuck out of state, and they aren’t willing to communicate with a local credit union so I can access my money to get home. Would highly recommend avoiding this Credit Union at all costs and we will be taking our banking elsewhere."

"If I could leave 0 stars I would. I joined this CU about 3 months ago because I needed a new safe-deposit box and that required me to open another saving account. Convenience in location. Poor service both times I was there. I just left there about an hour ago. All I wanted to do was get some quarters & deposit money in my savings. Only 1 other customer besides me there. Nobody at the window I went to. The man acknowledged me and said I'll be with you in a moment. I waited & waited & he kept ignoring me & kept working on his computer. There were 4 people behind that counter. But 2 of the sections were closed & the other one was busy with a customer. Second time this happened to me with same cashier. I left without taking care of the reason I went there. Very poor service ."

"Bill pay stinks. Tried it to pay rent. They told me 3-5 days for check to arrive. 8 days later still hasn't shown up now I have a late fee. I'll be switching banks soon. They blame the usps. Nothing takes 8 day or more for local mail"

"I have been banking with Community First for over 10 years, and wouldn't consider going anywhere else! I have had several different loans with them, and each time I have had a great experience. Currently, my husband and I have our mortgage and my vehicle loan through Community First. The process was smooth for both, and we are happy with the rates. I specifically want to mention Andrea Huber. We worked with her recently and she was WONDERFUL to work with! She was happy to answer whatever questions we had and help us however she could. Thank you!"

"Need to train your staff better. There was no mention that there are 2 different checking account and that the direct checking one requires a min amount in the checking account. Why would you allow someone to open an account with just 50 dollars but $200 min is required daily to avoid a fee? I have had nothing but a bad experience since switching my bank to this CU. I guess the reviews are accurate about all the hidden fees they do not mention to you so you have to pay. Definitely going to be looking for a new bank this is just sad. Edit: The branch Manager reached out to me to get some additional information on this situation. She was very pleasant to speak with and very sincere in resolving the issues. Hopefully this will serve as an example to recognize where more training may be needed."