ActiveDogs.com

"I own a dog training company that also trains service dogs. I’ve only been in business for two years, but get all my supplies from active dog. My last order was a service, dog vest, purple, with Velcro patches. The measurements say the smallest dog will fit is with a 25 inch girth. The dog has a 25 inch girth and so I ordered it. They called me and said for under your custom logo patch we could put a circle Velcro for the patch I said fine they didn’t say anything about not being able to return it. Besides, it’s a Velcro patch my custom logo was not sewn into the vest. I get the vest I take it to my client and the vest is way too big. So I told them I need to return this and get a smaller one. They say you can’t return it because of the custom logo patch. I said it’s Velcro. It wasn’t so non-and besides your measurements are wrong it does not fit a dog with a 25 inch girth. They didn’t care the manager didn’t call me back like they said they said she would. So the next week I send a email through their message portal. I was told again it’s not refundable it’s not returnable because I personalized it. first of all their measurements are wrong. It does not fit a dog with a 25 inch girth, and this is a Velcro patch. I really don’t want to use a different company because I love all their products but this is pretty ridiculous. I am a small company, I probably only trained 2 to 3 service dogs a year. But I still deserve good customer service. I am now looking for a different company to get my supplies from."

"We are extremely unhappy with our purchase of dog harnesses for our pets. Sizing was a nightmare and the harnesses have no means of adjustment. We received a harness for our smaller (50 pound) dog that has stretched since receipt. It now hangs loosely on her body and is to the point of being ineffective and unusable. We have sent back a second harness for our larger dog twice at our expense. The alleged sizing was ridiculous. The harness received was either six inches too small or too large. With regard to the latter purchase, we were denied an exchange based on "hair and white staining". Considering that our dog could never wear the harness, we consider such a claim to be baseless. Active Dogs is indeed a "small" and apparently desperate company that squeezes every dollar out of duped clients. We will stick to larger companies such as Amazon that guarantee that such shenanigans do not take place. I'd advise against making any purchase from Active Dogs."

"I bought a trailer for these people and the quality is great! Got home and my dog loves riding in it!"

"I would not use Active Dogs for anything that you need and don’t want cancelled. I purchased a airline approved crate from the on EBay. They shipped the wrong crate and refused to replace it with the correct one that was ordered. They increased the price of the crate that was ordered by $200.00 and cancelled the original purchase in a manner preventing me from leaving a review. Ultimately I purchased a suitable crate from a different source but this caused all sorts of issues due to the delay and delay in refunding the purchase cost."

"Terrible Customer Service I ordered a chrome prong collar with additional links (needed for the size of my dogs neck) based on the recommendation of a friend. I received half the order and THEN was told the balance was out of stock and delayed with no ETA provided. After calling (twice because my first call wasn't returned) I was told they still had no ETA for the balance of my order. When I asked about returning the useless 1/2 order I was told that I'd again be responsible for shipping. My whole order was only $26 but I would have to spend a total of $10 in shipping to end up with nothing. I would stay clear of any company that has such an inattentive and unresponsive customer service policy."