Lake Ridge Bank

"This should be a business school case study for how not to handle a merger. I had a credit card with a small balance that I didn’t even know about because they lost my address and didn’t contact me or send me a bill. I only found out through seeing my credit score drop. They didn’t fix my score when asked. When given clear instructions on how I wanted my account handled, they couldn’t do it. Don’t bank here, unless you’re looking for gross incompetence."

"My bank is Lakeridge Bank 5515 Monona Drive in Monona WI. My Personal Banker Zach Wienke is the best Personal Banker I have ever had! I highly recommend him."

"The conversion of the beloved Monona State Bank to Lake Ridge Bank (they merged with another bank) did not go smoothly at all and things are just getting worse. The conversion did NOT go well - they were obviously unprepared. That is one thing BUT the fact that they would even think that not converting or being able to provide Online Banking history is unbelievable. This was a business decision they made and they cannot provide any history at all - not even on paper. The best they could do is give me paper bank statements! That only shows amounts and not who the payments went to which is what I need to do my taxes. This will cost me DAYS of extra work to do my taxes. (had to file an extension) That this could even be considered acceptable says a lot about how they think. Obviously they do NOT care about their customers! Since the conversion there have been other issues. And now I get a letter in the mail (well two letters, one for each loan) that sounds like they may be positioning themselves to sell the loans. (Fanny Mae loans). I specifically got my loans at MSB because they are serviced locally. Not happy. I have already started looking for a different bank. I do not TRUST this bank, they make decisions that shows they do not care about their customers."

"Monona bank merged with this bank and the transition was very poorly handled. I have a mortgage account with them where clearly important closing documents were nonsensically sent to the address of the house we no longer own after I specially called to make different arrangements. There is clear miscommunication between departments within this bank."

"I had to come in to get my fathers account out in my name after his passing and Maria took very great care of me for the whole process. Super helpful and kind to me and my 1 yo daughter. She even helped w my daughter when I was signing stuff. She made everything very easy and I will be coming back to bank w her!"