Summit Credit Union
Moorland Road, Muskego, Wisconsin, United States
About the Summit Credit Union
Summit Credit Union is a trusted financial institution located on Moorland Road in Muskego, Wisconsin. As a member-owned cooperative, Summit Credit Union is dedicated to providing personalized financial solutions and excellent customer service to help individuals and families achieve their financial goals. With a focus on community involvement and financial education, Summit Credit Union is committed to helping members build a strong financial future. Whether you need a savings account, mortgage, or personal loan, Summit Credit Union is here to help you every step of the way.
Photos of Summit Credit Union
W156 S6840, Moorland Rd, Muskego, WI 53150, United States
Opening hours of Summit Credit Union
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Summit Credit Union
"I am a huge fan of Summit Credit Union. They have always been super helpful. The staff at the Muskego branch is particularly friendly & efficient. They have been more than accommodating for my needs. I plan on being a member for a long time to come."
"Every employee I have come in contact with in the last year since I opened my accounts have been extremely friendly, pleasant,very, professional and very knowledgeable. I have to say I've always been in and out of the bank quickly and the same with the drive through. I am able to access my accounts on line and love it."
"Trying to speak to someone in Muskego is an excessive waste of time. 3 days all different times I've called and each time over a 10 min. wait for a human with no luck. Today it's already been an hour. Time to move my money! The lack of Customer service is ridiculous and they act like there doing you a favor to reapond!"
"What is the point of a credit union that has an 800 number to call them. I'm on hold forever. I could expect that from banks. I thought Summit was more local... I joined only because there is a branch in my work, but their hours are even shorter than a normal bank and only open two days a week. Maybe I go back to a bank...."
"This is merely the facts of my wife’s and my experience with Sumitt. We were interested in both a new construction loan and a refinance. My wife went online and used their online service to book a meeting with a loan officer. We were able to book a call the next day according to the online service. Later that day we received an email from “Unknown Resource” which I guess was the confirmation? My wife and I questioned if this was a real email or not. The next day my wife and I waited to receive our call at 10 AM as scheduled per the email from Unknown Resource. Ten minutes went by and no call was received. I decided I would call the branch, however, they don’t provide numbers to their branch only a 1-800 number. I called the 1-800 number and was able to use the spell by name system to find the person we were suppose to talk to, however, it went right to voicemail. I called back and was able to talk to someone. After explaining the situation they attempted to contact this same person, I was on hold for 15 minutes, only for them to tell me he could put me in the persons voicemail. I explained I didn’t want that and wanted to know if he was able to contact someone else at the branch to see if this person was even in the office. His response was he was unable to do that. Ultimately my wife and I will not be attempting to reschedule with Sumitt. A banks value is its customer service and ability to deliver in its promises. We felt they failed both of theses. There are too many other options for banks these days to look past these types of issues. If Summit would like to hire me as a consultant to help them understand what an exceptional customer service experience is I would be more than happy to accept."
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