Landmark Credit Union

"If i could rate zero stars I would!! Trust all the one star comments because this credit union sucks! I never rate any business usually but this experience has by far been THE WORST! I’ve called twice now to pay off my car loan and both times the ladies I spoke to over the phone were rude and not helpful by any means. The second time I called they tried to charge me a couple extra dollars on my loan but who’s really at fault in my situation? Both times they put my account down as a checking and I said both times over the phone it was a SAVINGS! But I’m being charge extra? Why? I will never go through this bank again!"

"Sold my information to debt relief spam callers receive 5 calls a day now all hours of the day disrupting my sleep. Then to even get a person you have to play the telephone game for 10 minutes only to have them deny it. If you want horrible customer service and for them to sell your private info (phone number) these are the people for you. Now if you want a bank /credit union that respect their customers this is NOT THE PLACE"

"DO NOT GIVE THEM CASH! myself and multiple people I know have given them cash and they tell you “it’s not the amount you wrote on the deposit slip” as if I would come in with less money than the deposit slip I filled out. has happened multiple times with hundreds of dollars to myself and many friends. They “review the footage” and everytime for everyone I know says they have screwed then out of cash. Re occurring situation."

"I think it's time to walk away from Landmark. I used Landmark for multiple car loans and connected my family members as well. It seems like each year, they get worse and worse. I applied for a mortgage just to get a response of "you'll never get a mortgage for that house." Funny, I have a mortgage for that house. I continued banking and doing car loans. Every loan is more and more processing time and more of a task. I lost my debit card and called for a new one twice, and both times it never came, then when it did arrive, it was already canceled. Went to the bank and got the most generic 1989 looking tyme card issued. I'm embarrassed to even use it, so I don't. Just tried to refinance my son's car. The original loan officer provided minimal to no communication, lots of "I'll be in touch tomorrow," but tomorrow never came. 3 weeks later, advised of an insurance issue that easily could have been corrected, but it took 3 weeks into the loan process (which used to take a day) to mention. I will be closing my accounts, and my son will be pulling his loans from there as well. My partner is contemplating switching his business/personal accounts as well as he has had nothing but problems lately also. So sad as I have been a member for at least 15 years or more. There is one lady who is a gem. However, Megan, who was located in West Allis. She is the best thing Landmark has to offer."

"Rude customer service. When you pay your loan off they claim they need a supervisor approval before applying pay off payment which can take days. Once it's paid they proceed to hold the title for a minimum of 10 days mailing. Better options, better rates and better customer service elsewhere."