Altra Federal Credit Union

"Long time member, never had any issues with anything I asked for. They helped build my credit score quickly with car loan, had to twist there arm little to get it for the first time. Personal loans, then eventually home loan. Everything was easy. The altra banking app makes it extremely easy to cash checks, transfer funds, and pay bills. Friendly staff, always have been greeted at the door. Easy people to talk to. The new machines are easy to use, and convenient drive through. Nov 3 2023"

"All of my experiences with Altra and their staff have been very positive whether closing on a home, auto loans, refinancing, and opening savings accounts for my kids."

"They replaced the people with machines and don't open the lobby until 9am. Can't withdraw over 2k at the drive thru. They only keep 6 months worth of statement history. If you have a business, don't go to Altra."

"I would give a zero if I could. I went specifically to this branch to get Riverfest buttons. I seen they were right at the counter as you entered. I approached the counter and before I could say anything the girl who's name was Angela never looked at me but said I'm busy I will be with you in a minute. She continued to do whatever she was doing on the computer walked away from her desk came back and continued to finish what she was doing. When she was done she finally looked at me and asked what I needed. I said I would like to get some Riverfest buttons. I said I need 4 and asked if I could use my card. She said no. I asked if there was an ATM and she said outside. She was rude and I felt like I was a bother. Mind you she did not know why I was there. I could have been a potential new customer. I am so glad I bank at Associated Bank where customers are greeted with friendly service. I wouldn't recommend this institution to anyone."

"I wish I could give them 0 stars. I do not recommend getting an auto loan through Altra. If you run the numbers through a standard amortization schedule the payments do not match up, you will end up paying more than you realize. I even asked for a schedule from them so I knew how much interest and principal I would be paying with each payment for the life of the loan and they could not produce one. I brought this up to them and they supposedly corrected my paperwork however each month they continue to take the incorrect amount out of my bank account despite me contacting them about it. You might think you are getting the best interest rate but if you calculate how much they make that they are not telling you about it is the same interest rate as everyone else in town. I did contact a loan officer to correct the problem, that is where the supposedly correct paperwork was to fix all of the issues you stated. I could not make a payment at the time the loan was taken in order to account for that grace period. Altra will make you pay for about 10 days on the loan while they process the paperwork and won't let you make the first payment until they have done so."