Harbor Pointe Credit Union

"I'm a raving fan of credit unions, especially Harbor Pointe. They can do more creative things when it comes to loan products, and they're there to help out the average person."

"Fast, friendly, efficient local community bank. We keep moving boat, vehicle - really any loans we can - over to Harbor Pointe because of the rapid, personal and friendly service. Highly recommend."

"Terrible CU!! Check any & all loans you have with HPCU for correct interest rates! I recently found a serious error with my mortgage loan when comparing my paperwork to what they had online!. They had the wrong interest rate on it for the past 7yrs! I contact them with much back & forth & treated rudely it was fixed after six days of daily calls. The did the same thing to my car loan and refused to credit me! the VP of HPCU said they have different paperwork in house & that is what they are going by not the paper work I have. They have it as a 2.9 my paperwork said 2.79 unbelievable ! I asked for some compensation pretty much was laughed at.. oh did I mention I have been a member for 30 plus years back when it was DTCU but I guess none of that matters.. Moving what few loans have have there to members cooperative CU super helpful and nice people to work with:)"

"The credit union has great amenities but the tellers are another story. I called to see if I could deposit a check which should’ve been deposited, and after a stressful day it was good news to hear it could be deposited with mobile checking, I was so relieved I started to cry as I thanked her for her help...and she laughed at me. So who ever answered the phone 4:16p 9/10/2020; your customer service needs improvement. Money is stressful and you should treat all your customers with more respect then to laugh and embarrass them. Shame on you."

"COMPLAINT: Hello, I have been a consistent customer since 2012. I have never had a worse experience from this bank than this year. I need to let you know of several problems presently taking place with your service. I have endured multiple issues regarding HPCU's service. Your staff have been short with me and unwilling to hear my points of criticism and I feel completely out-casted as a long time customer and supporter of this bank. 1. My debit card is constantly bombarded with false flag fraud claims and my card gets locked up way too frequently. This has occurred almost every single time money is deposited into my account. Your reasons for locking my card are frivolous at best. I have been barred from additional purchases because of payments to local shops such as Subway, Savers, Local convenience stores, and previously approved scheduled bills on my account. THIS IS UNACCEPTABLE. 2. Your audio teller does not work. 3. Your quick check feature does not work. 4. The online login for my online banking account stops working frequently which bars me from checking my balance. 5. Using my debit card has become an anxiety inducing roll of the dice. I have no idea whether it will actually go through at the places I check out. 6. The two day waiting period for cashing checks is the most inconvenient policy I've ever experienced. Why should customers who have used this bank be forced to have their money delayed? Is there no trust in your customers? 7. The minimum balance fee on customer accounts is discriminatory. Because I do not have at least $50 in my account I was charged a fee for cashing a check. This is insult to injury and a blatant attack on people with low income. Please abolish this hateful policy immediately. Please improve your services and customer support. Your performance this year as a company has been drastically below average. 1/10. Bad service, Horrible customer support, multiple unnecessary fees and Broken fraud detection system (Flags local purchases)."