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UPS Customer Center
5002 Pflaum Road, Madison, Wisconsin, United States
About the UPS Customer Center
The UPS Customer Center located at 5002 Pflaum Road in Madison, Wisconsin, United States, is a convenient location for customers to pick up and drop off packages, inquire about shipping services, track shipments, and access other UPS services. The center offers friendly and knowledgeable staff who are ready to assist with any shipping needs. With easy access and ample parking, the UPS Customer Center provides a hassle-free experience for all customers.
Photos of UPS Customer Center
5002 Pflaum Rd, Madison, WI 53718, United States
Opening hours of UPS Customer Center
Monday:
16:00 - 18:00
Tuesday:
16:00 - 18:00
Wednesday:
16:00 - 18:00
Thursday:
16:00 - 18:00
Friday:
16:00 - 18:00
Saturday:
Day off
Sunday:
Day off
Reviews of UPS Customer Center
"Even though the package was overnighted and was in the building for several hours they refused to go get it out of truck. They claimed that because of storms they were allowed to let it go until the following Monday. The "storm" referred to was less then 1 inch of snow overnight. Unreal. Unbelievably poor customer service.To be clear, the package managed to get from Florida to Milwaukee, then to Madison even though there was a little snow that night. However even though the package was at there site for 5 hours, they didn't unload it because they didn't have to because the snow event gave them a loophole not to complete their job. It managed to make it 1200 miles, yet they wouldn't go 200 feet to get the package. The work ethic here at this location is pathetic."
"Been dropping off packages here for 10 years. It has steadily gotten much better over time. Just have to watch the time it's open."
"Terrible lazy delivery drivers. I was waiting for a package to arrive all morning just to get a notification from the sender that the delivery attempt was already made. No one knocked or rang the doorbell. No slip left. The driver was just simply too lazy to dial the door number or to do their job in general. The package was my ring that I needed for my engagement photo session. Of course the location itself is also closed because they are only open 4 ours out of the day so I can’t pick it up. Now I have to reschedule and take time off from work. Terrible service overall as a whole company not just this location."
"I had the best driver on May 17. He delivered package and knocked on door and returned to his truck. He saw me struggling with package. He returned and carried into house for me. Wonderful service."
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