Mediacom Communications Corporation
100 North Marquette Road, Prairie du Chien, Wisconsin 53821
About the Business
Mediacom Communications Corporation is a leading telecommunications company located at 100 North Marquette Road in Prairie du Chien, Wisconsin, United States. They offer a wide range of services including cable television, high-speed internet, and digital phone services to residential and commercial customers. With a reputation for reliable service and cutting-edge technology, Mediacom is committed to providing top-notch communication solutions to meet the needs of their customers.
Photos
Contacts
100 N Marquette Rd Suite 116, Prairie du Chien, WI 53821, United States
Opening hours
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
10:00 - 14:00
Sunday:
Closed
Reviews
"I am a remote worker that is only five minutes outside of town. Had a different provider but they weren’t good enough for speed and connection issues for remote work. Changed to Mediacom and was good the first few months barely any issue. Now over the past two months constant dropped connection and modems going offline. Have to wait a minimum 3 days so unable to work that entire time. If you work remote look at other options if possible."
"Terrible customer service. Constant issues with my internet. It went down this week and wouldn't come back up and they told me 2 weeks for a service call. I work from home and can't have my internet down for two weeks. I called a different ISP and they got me connected the next day and my bill is $40 cheaper. My neighbor's internet is down too and they told her the same thing, basically "Sorry, it'll be down for 2 weeks". She cancelled as well. When I called to cancel my service, the customer service rep explained that they had only one tech for our entire area and he only visits on Tues/Thursdays. Unfortunately, since they refuse to hire more techs and/or pay the ones they have overtime for service issues such as these, they lost two customers. Poor business decision to lose two customers instead of have someone fix a problem sooner."
"I am being generous with a 3 star review. Internet is unreliable at best. Constant outages that negatively impacts with my wife and I working from home. Nightly constant ping spikes makes gaming and streaming movies dang near impossible. Gone through 2 modems, had the line installed/buried fresh and still have issues. When it works, it is great. It just doesn't work often enough to be work the price."
"I waited a month for a new modem/router to be shipped, and my internet is no better. I made numerous phone calls. "Having shipping problems", but still charged me $20 for a month of no service. And I connected to internet while on phone, now not connected and using phone data. I'm fed up!"
"I'm giving them two stars versus one because the technicians are very friendly and kind, however three months of ongoing issues that I have to reschedule appointments for repeatedly (6 times currently), and the latest occurrence they have told me that they cannot get a tech to my residence for another 2 weeks (all occurrences have been the same issues). Their tech support is almost mocking in their responses, and when you ask them for escalation, they tell you they are notating your account. To be clear, no one reads those notes, it doesn't do anything. I've asked for supervisors to contact me for help, with no reply. It's awful. It's a shame to see how far this company has gone down hill."
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