Tax Response Center

"This company helped me save lots of money but at the end of what should have been a great closing with the company the management/supervisor of the company was rude and has no communication skills. He repeatedly called me ignorant. What kind of customer service is that!!!! What kind of leadership is that. I would not recommend this company to anyone because of that supervisor. Responding to comments below. Mr Tony G didn't call me to congratulate me but to insult me. I called him a few times to find out what I needed to do with the letter I got. I was upset for the fact that he wasn't returning my calls. He sent me a text that I didn't understand. Finally getting a hold of him turned into a disaster. The reason it took so look to return the documents was correspondence was very poor. Mr Tony G needs to learn customer service ."

"For over a year I made an agreement with Tax Response to handle both Fedetal and State Taxes, and of course with their monthly charge of $79.00 , after 8 months or so Heather P.. informed me that I had to pay $350:00 to close the Federal case , I paid so that later she can tell me that it was better to NOT change the status I was In with the IRS ( uncollected status ) , something that was arranged before I got with Tax Response, —after explaining to her that the purpose I called Tax Response was to get help to negotiate and clear this debt. NOTHING was accomplished.She said she had close the case.( mind you without my approval )after paying TAX RESPONSE the monthly fee plus the $350:00. That is my first outcome from this “ Buisness” ,, still waiting for the her to informe me on the State,, and while waiting info from her on the State 2 months go by w/o any word , so I call her—SHE NO LONGER IS WORKING THERE!! — now TONY GAGLIADO is handing my case , after sending him all requested info to continue with “ State “ , it takes another 2 months to hear from Tony , /- Only bc I called him —-while waiting for response from TRC I receive a notice from “STATE “ stating their intention to place a “ lien “ on my property , since nothing was done to prevent this action from TRC// TONY GAGLIADO// a lien was placed on OCTOBER 2023, on my property ,even thou I have been paying monthly for service — —and sent TONY GAGLIADO notice from the STATE months ahead stating about the intent to place a LIEN on my property. ,Tony Gagliado called for info on a bank statement of 2 hrs ago- asking if “why this why that”—-before I could look for that statement to verify info with him , he became hostile , unprofessional and rushing his last words to me on the phone” I HAVE OTHER CUSTOMERS TO CALL “ and hung up !!! —-OMG!! I was treated very unprofessional and without consideration of my search for proper response to his question- And to find out that he is a MGR at this facility ,I felt I had no choice but to cancel and seek professional assistance elsewhere with my case// —IF THIS PERSON TREATED ME WITH THIS KIND OF HOSTILITY AND RUSHED ME OFF — what will he professionally do with my STATE case? — I understand when a person has caseloads of settlement to handle —-BUT TONY GAGLIADO—( being a mgr there) showed ZERO concern to a paying customer for over a year, ( ME)- I DO NOT RECOMMEND THIS TAX RESPONSE CTR— especially with his Mgr—. Who do you call on if you have this as a problem as I did ? Since he is the mgr there? BBB?"

"Outstanding! Always available for any questions we had and they took their time explaining the minutia. A very large IRS debt was completely resolved and we're ecstatic. If anyone has a problem, these are the folks to help. Thank you! Bill and Julie"

"I resolved my own Tax issue and I really feel as though though they were trying to just keep me 'subscribed' as they call it so that they could continue to charge me monthly. The person that I had to deal with acted like I was irritating him because I would call to try to check on the status of my situation. Furthermore, when I spoke with him to let him know that my issue was resolved he acted as if it was something that they did when in actuality they had nothing to do with it at all and didn't know that I had taken care of it. If he was doing anything to resolve the issue he would have known that I had resolved it and he had no clue. He actually tried to act like they had something to do with it which was really surprising to me because of the deceit."

"Tax Response is THE BEST! They resolved my multi-5 figure IRS debt to just $100 from my wife and i, Total, gone!! They were terrific to work with, communicative, appropriate, competent and diplomatic. Seriously The Best, and i WOULD AND HAVE, RECOMMENDED THEM TO ANYBODY WITH IRS OR STATE TAX DEBT"