UPS Customer Center
111 Port Terminal Road, Duluth, Minnesota 55802
About the UPS Customer Center
The UPS Customer Center located at 111 Port Terminal Road in Duluth, Minnesota, United States, is a convenient location for all your shipping and receiving needs. Whether you are sending a package, picking up a delivery, or need assistance with any UPS services, our friendly and knowledgeable staff are here to help. With easy access and ample parking, our customer center provides a hassle-free experience for all your shipping needs. Visit us today for all your UPS needs.
Photos of UPS Customer Center
111 Port Terminal Rd, Duluth, MN 55802, United States
Opening hours of UPS Customer Center
Monday:
16:00 - 18:00
Tuesday:
16:00 - 18:00
Wednesday:
16:00 - 18:00
Thursday:
16:00 - 18:00
Friday:
16:00 - 18:00
Saturday:
Closed
Sunday:
Closed
Reviews of UPS Customer Center
"Worst place I ever worked for… all managers suck. Screw up once or twice you’re fired. You aren’t a employee your expendable. And I say that after a flight to their “training camp” which is learning how to drive a big brown box truck that’s over filled with people’s garbage they bought on Amazon"
"This is not the first time I have had this issue, but it is the first time posting about it. FIRST, it is almost impossible to actually talk to a real person at UPS. I used to think the USPS was bad, UPS is the WORST! its like a game they play at our expense to have a digital voice taunt us over and over and over to get us to a specific area in the system to "hopefully" talk to a real person and resolve an issue. SECOND, If you do manage to actually get a real person, and that is a big "if"... You will most likely get an untrained associate that is working from a very short list of functions that they are only mildly competent to work with. The was a time when UPS was a panicle of transportation & customer service. I still believe that an unapparelled level of work ethics still exists from the transportation personnel to the local hubs, and extends to the their delivery staff. However, the Customer Service side all located outside of the USA have no concern for "going the extra step", perhaps it just a Minnesota thing, but they just don't seem to care. That coupled with what appears to be a concentrated effort by a disconnected corporate entity to take away all options to give any flexibility to the process of shipping. In my case I had a package of shoes to be delivered today, my driveway is tore up do to construction, so I called the customer service number as the package was now at the port terminal, and I wanted to see if I could pick them up. Now please remember this... I have done this in the past, but now I am being told "sooo sowee, it is UPS policy to attempt the first delivery before we allow you to pick up your package". So I ask to be transferred to a supervisor. the I'm put on hold that lasted for over an hour. I'm sure this call center was getting a good laugh as they all looked at the board and said "see... look at the long this person is waiting" ha ha ha. It is just not right how bad UPS customer service is! And I never did get to talk to a customer service supervisor."
"Over and over we recieve notes for attempts to deliver on our door but the driver never knocks or rings our doorbell when we're all home feet away from the door. It's insane to let drivers continue to do this and I see I'm far from the only one with this complaint in your reviews. I pay to much for shipping to have to wait 2-3 extra days because your drivers don't give a damn."
"Took the day off of work to wait for an expensive package that has to be signed for. I was sitting on the couch 5 feet from my front door when I stood up, looked out the window to see the driver driving off. He never knocked! Left a sorry we missed you note instead! Now I get to take Monday off too and hope they actually knock this time. I’ll never ship with ups again! What a joke! Two days of missed work because your drivers don’t do their job! Real nice!"
"We recently moved to a new house. Ever since we moved, all packages shipped through UPS have been rerouted to the old house. This has been consistent across several different vendors. We have reached out to customer service and I have been told eight times that the local service center would reach out to me to resolve the issue and have not been contacted. In discussion with customer service, I have found out that the address had been updated by the local service center the morning of the delivery from the address I live at to the old address. UPS is taking it upon themselves to overwrite the address I repeatedly provide in order to deliver to an address I no longer live at. We have visited the service location in person as well and been told it would be resolved. Even looking at packages we have recovered from the previous address, it is clear an additional delivery sticker was placed with the incorrect address to reroute to the wrong place. The latest deliveries, we verified with UPS MyChoice that the only address is our current one, our billing address is our current one, the shipping address we provided to the seller is the current one. The UPS system internally has us connected with an address we have repeatedly told them we no longer reside at and there has been no correction. Service with UPS has been exceptionally terrible, no solutions have been provided, and no attempt to correct the issues have been made by the local center."
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