Innovative Tax, LLP
About the Business
Innovative Tax, LLP is a leading finance institution located at 8680 Greenback Lane in Orangevale, California, United States. Specializing in tax services, the firm offers innovative solutions to help individuals and businesses navigate the complexities of the tax system. With a team of experienced professionals, Innovative Tax, LLP is committed to providing personalized and efficient service to meet the unique needs of each client. Whether you are looking for assistance with tax planning, preparation, or resolution, you can trust Innovative Tax, LLP to deliver reliable and effective solutions.
Photos
Location & Phone number
8680 Greenback Ln Ste. 220, Orangevale, CA 95662, United States
Hours open
Monday:
9:00 AM - 5:00 PM
Tuesday:
9:00 AM - 5:00 PM
Wednesday:
9:00 AM - 5:00 PM
Thursday:
9:00 AM - 5:00 PM
Friday:
9:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"I would give zero stars because they deserve nothing more. I have had my taxes done three times by this company. Each time has been a complete train wreck. I know 4 other people who are all experiencing similar issues. They will not call you back, they will not email you back, August will roll around and you won’t have heard a peep about your taxes until you get the auto email that everyone else got about how they filed an extension on your behalf. One of my friends got this email and then still ended up getting a letter from the IRS about her taxes being late. I would 100% recommend running as far away as possible as quickly as you can."
"Shame on me for giving them (Kylie) a 2nd opportunity. I paid the additional fee to cover any issues that could arise which did and still have not been resolved from last year. My tax return this year is 3 weeks past the promised date. They only give you excuses when or if they finally reply to you weeks later. This company has no clue what customer service is. They over promise, under perform and don't communicate. Everyone deserves a second chance. They will NOT get a 3rd from me."
"Had been doing taxes with them for a few years. It was never excellent, but they usually had a quick turn around and got me decent returns. This year however has been a night and day difference. It’s been weeks since my tax appointment and still no final docs to sign and turn into IRS! I understand that they may be under staffed (like many businesses after Covid) and even have new staff members who are training, but it’s not an excuse for a poor/greedy business model like they have right now. Don’t take more customers than you can handle! They’re trying to maximize profits during this tax year while leaving their paid customers hanging in wait for weeks on end. When I left several messages (over several days) for Kylie’s office, no response from anyone. When I finally left a message for the office manager, I got a response from the manager and she told me she’d call me back after looking into it…..no call back. Left a message again with manager a week later, no response. I won’t be coming back to Innovative Tax after this year. There are too many businesses available to put up with poor customer service. I don’t recommend anyone to go here anymore."
"Had an appointment with Rachel and my fiancé was schedule an hour later, she was late to our phone appointment, didn't have any of our paperwork ready even though it was sent to her 3 days in advance, had to call me 40 minutes after my appointment started and hadn't ran any numbers, called me when my fiancé appt had "started" and still hadn't added our home to the equation.. she was argumentative and saying its because I know when I would ask her questions. We asked that she email us a break down of what it would look like but she said she couldn't. Complained to James who said we would be rescheduled with Kylie and that I should expect a call on Monday... no one called Monday. We called Tuesday with no answer and when they did it was the scheduler who was very rude. To this day no call back has been made. Def won't be doing my taxes with them, so very disappointed."
"My spouse and I filed our 2020 taxes back in April before the deadline. We've been reaching out and leaving messages with James, Brenda, and Kylie with no updates for several months at least twice a week. I was told 2 months ago that Kylie was behind and filing extensions but nothing on our taxes specifically. I would not recommend this place of business, absolutely no communication from their team or among their team."
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