Dejene & Associates, INC.

"I have been a client for a few years and I was just forced to let Dejene and Assc. go as my CPA. The firm bought the firm that my allegedly retiring (he doesn't actually retire - just talks about it for years despite his formal proclamation) CPA. His rates were very fair and his work (Steven Novikoff) was seemingly suitable. Where I ran into issues was attitude, logistics and security: • When I get a letter from the IRS, I would send it to make sure that there isn't an issue. I was terribly and repeatedly shamed for this by Steven. I told him that this was unacceptable. • Steven is an older person but for the life of me, I can't get him to CC my bookkeeper on tax and accounting matters. He simply refuses to do so. I asked roughly 10x with failure at every chance. • To open up security issue, Steven started emailing somebody else's bookkeeper on my tax issues. Jen "something". Nobody knows who this is? This is about the definition of how a "fishing email" works with a completely OUT-THERE email is attached to emails related to super-important financial topics. This was totally unacceptable. • I asked to be transitioned to a younger CPA who isn't retiring. The thought was: bringing in somebody new to work with me and my bookkeeper while Steven was retiring/transitioning would allow for a smooth landing. This was never adopted despite multiple requests. • I am getting HAMMERED in my inbox with pressure to e-sign the firm's client agreement. I emailed them to tell them these (above listed) issues and there was no response. • After getting another email this morning, I called the main office in hope to talk to a partner who might care about my account. I got voicemail of course. When I hit "9" for the operator - I got hung up on. I think that justifies a 1-star review. I am still wondering however, why buy a firm's book of business to then just walk away from it? Do they think their no-people, low-to-no-cost customer service is worth it? I'd say not. I tried to stay a client but now I am shopping for a new firm."

"My experience of Dejene & Associates is that they completely ignored my concerns about how my and my wife's tax returns were being prepared and filed. When I repeatedly corresponded with the tax preparer and the company, then with Mr. Dejene himself, I received NO reply. Had these concerns originated with the previous owner of this firm they would have been addressed promptly and resolved. As a result, we have taken our business elsewhere--and would strongly advise other to do this as well."

"The firm use to be D.A. Rogers & Associates. I have been coming here for 15 years. Met with the new owner. I look forward to working with him."