H&R Block

"I started my 2021 tax return in February 2022 with an accountant at H&R Block Woodland Hills. One week in they switched accountants on me without notice. I received little to no follow up from the accountant the entire time he was supposedly preparing my return. On April 18th, the tax deadline, after numerous attempts to contact the accountant through the HR Block message service and via his personal HR Block email, I finally got ahold of him via telephone. I was told he needed 30 more min and then would be filing my return. Instead, I received an email the next day that an extension had been filed. Again I tried to message the accountant to understand the status of my return. No response. I have since been told he his now on leave and was given his managers email to follow up, which I have multiple times with no response. It is now June 21 2022, 5 months since I first contacted H&R Block to help file my taxes and I just called again, was told the Woodland Hills Office wasn't open and no one could help me and then they hung up on me. To say I do not recommend this company is an understatement. I will never again be using them for tax preparation. The customer service and response time is horrific."

"Unreliable and horrible customer service. Started my return with Jason Chapman. Submitted docs weeks in advance, he never got back to me on any of my questions, office and him ignored all my calls and messages, leaving me hanging on the last day of filing. I had to file an extension eventually! Called H&R block main line as well, and they just hanged up as well. Don't recommend using H&R block especially this office."

"This is one of the worst companies I’ve ever had to deal with. I signed up 6 weeks before the tax filing deadline and they didn’t finish my return in time. They wasted countless hours of my life with all the times I had to follow up on them. And everyone was so rude - they sounded way overworked. I will never deal with this company again."

"Jason Chapman... I hope he never leaves.. I have used Jason for years when living in Cali and when I moved to TN I was EXCITED to find out he could still be my tax advisor. This year makes my 2nd time filing since moving to TN and Jason makes the process over the phone just as simple and effortless as if I were in person. He has such a calming demeanor and matter of fact about him and I find that to be so helpful during a time when filing taxes can be so stressful. I highly recommend using Jason.."

"Quick, efficient, flexible. Jason Chapman in Woodland Hills was great! We’ve used him for several years now and he always treats us with respect and gives great advice for our future planning needs."