Price Ford of Simi Valley Service Center

"I had an appointment for the Works, an oil change, tire rotation and a checklist check off. I added a diagnostic for my brakes which seemed mushy for some time. The cost of a diagnostic option is 209 dollars, unless they don't find anything wrong. The cost of it gets deducted from the work if you decide to proceed with the diagnosed repair. The oil change part took 3.5 hours, as I was waiting at the dealership. The diagnosis took 30 minutes. The diagnosis came back as certain parts of my brake system are "STARTING TO GO BAD"...so now I'm in the loop for the cost of that inconclusive diagnosis. The labor for the work on the starting to go bad parts was quoted as 1100 dollars...but here's the kicker, Ford no longer makes those parts, neither does the after market...on a 20 year old Expedition with 100k miles on it...which shares parts with the F150, the top selling truck. I firmly don't believe I should have been charged the diagnostics fee since the result is inconclusive and they can't fix "starting to go bad" components because they don't make them .. When it was time to pay, I had to remind them again that I booked online and the price of the service I checked was discounted, yet it defaults to the higher price. If you pay by credit card this dealership will now automatically add 4% surcharge for the convenience...and that's how silently the price is raised yet again. If there's a next time I'm bringing my large jar full of change. It's legal tender after all...get out your calculators."

"Like a dishonest dealer for service? Like a service department who uses third party items which require special tools (lugnuts) then cant preform a tire service for you BECAUSE THEY DONT HAVE THE TOOL? But tells you they did the service anyhow anyhow? How about a service advisor who lies about the service preformed and then charges you for it? and if you like a service manager who only serves himself and ignores your requests in an untimely matter THEN THIS IS YOUR DEALERSHIP! and dont believe the 100 point inspection................several things missed including a very visible vacuum line on the rear end hanging down. No confidence at all."