H&R Block 8736 Lake Murray Boulevard, San Diego, CA 92119

"Double charged. While paying for the completed preparation at the front desk the card reader crashed. The staff were unable to get the card reader working again, and that’s fine and all, technical difficulties happen. What isn’t fine is that I had to pay in the app for $285 AND the initial card reader payment of $285. H&R Block’s services are valuable and expedient (normally) but in no world is it worth $570 dollars for very simple personal tax preparation. I doubt I will ever use H&R Block’s services again. With no exaggeration this is the worst experience I have had as customer."

"Customer Service was really poor.The tax pro people didn’t even take the time to fix my taxes, just kept passing me on to another person. I waited 15 minutes to try to get help and when I asked if they could look me up in the system they just walked away. I then went to the Santee location, and they were happy to help as soon as I walked in. In the future,I will be going to the Santee location to do my taxes."

"Adam was the one who did my taxes. He made it easy. He is very thorough. Explained every proprocess step by step. Best Experience I have had doing my taxes"

"Just wanted to share that manager, Adam, was amazing!! Communicated excellent, very professional, super nice, and very educated and great at his job. He made my day with his kind, warm energy, and with how he made sure to get me the best return I could possibly get. Adam, thank you again! Will be requesting him every year."

"I gave the number 5 due to the fact H&R Block is smooth and easy and delivers quality service. Especially now with the Emerald Card. It is worth every penny for the excellent service. I am H&R Block customer here on up."