H&R Block 8240-F Mira Mesa Boulevard, San Diego, CA 92126

"I was treated rudely by Agnes. The man helping me, Thomas, needed to ask a colleague for assistance. Agnes came to his cubicle and immediately took an adversarial stance and belittled me for not understanding. Thomas acted professionally throughout and I could see in his eyes that he wanted to apologize for Agnes's behavior. Her negative attitude and aggressive demeanor caused me to walk out."

"Julie was very accommodating and put me at ease. Filing taxes is already stressful but she talked to me like an old friend"

"I did use H&R Block software in past years, but for the most recent tax year I felt the need to sit down with an H&R Block professional due to some unexpected profits from publishing a book and tax credits for installation of solar panels. Sitting down with an H&R Block Tax Expert was the service I needed. She got me every deduction due and even carried over a solar tax credit to the next year due to maxing out on my current tax refund. The price for income tax preparation was reasonable. Highly recommend."

"Total waste of time and was treated unprofessionally. Came in as a walk in and spoke with the receptionist(who was extremely nice and honestly the only positive to the experience) about my situation, she asked me if I could wait 15 mins for one person to come in and he would be able to help me. Go to see that person and was treated like it was a waste of his time and that "any one in the building could do it" so he basically told me to wait for another person. At that point I was done and left."