H&R Block,

24481 Alicia Parkway, Mission Viejo, CA 92691

"I'm well satisfied with my tax. Greatly appreciate Julia's help. Thank you!"

"Jeremy is excellent very professional and knowledgeable and friendly"

"No stars at all! This particular H&R Block, was by far the rudest, most unhelpful tax preparers I have ever been to! I had an appointment. But that didn't matter. They stood around sharing pictures of their dogs for over10 mins while i I stood by waiting. Then I was told to wait some more. She finally got back to get me and because i coughed once, she said, "Whatever you got, don't give it to me!!" That was my greeting. Once she found out i had filed my own taxes, but had a question re a letter i recieved from the state tax board about my earned income credit, telling me they owed me more money, she flatley refused to help me. I told her I would pay for her giving me a little help with filling out the form, and she just stared at me! Literally, just looked at me and finally said, "nope, I can't help you, and I dont work for free!" I couldnt believe it! They are way overpriced anyway compared to other tax places and then rude on top of it! I I wouldn't recommend this location to anyone! Office is full of old ladies, more interested in what each other is gonna have for lunch and photos of their pets, than assisting with taxes! I still have not gotten back to the IRS re this letter, which states it owes me more money on my returns. She wouldn't even tell me if I could help on the IRS site. Horrible service! Take your taxes to ANYONE but these people. Mission Viejo H&R block awful! Surprised they get anyone in there!! If I could highlight no stars at all I would!!"

"This is an absolute joke! Janet the Tax helper there was super unprofessional and rude!! Obviously I went there with my appointment scheduled with them for a reason, I got a letter from the IRS and couldn’t understand it and that’s why I made appointment. Went there waited for her to come after my appointment time already has been passed. The way how she explained the letter to me as I’m stupid and have no clue what’s going on! She said was giving me hard time and she waas mimicking me after I said so, and she was”soooo” !!! Really the worst service ever! On her desk says best HR agent for 25 years!! I really don’t think so."

"This is absolutely the worst HR Block office. The staff is rude, the manager is unprofessional and they are incredibly unhelpful. I do not recommend this office to anyone. I am new to California from NJ and I have gone to HR Block for almost 10 years in NJ. This office ruined it I will never again. Such a difference. No help, abrupt not OK. They do not even deserve one star : ("