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Sunnyvale Ford Service
650 East El Camino Real, Sunnyvale, California, United States
About the Sunnyvale Ford Service
Sunnyvale Ford Service is a top-rated car repair institution located at 650 East El Camino Real in Sunnyvale, California. Our team of expert technicians is dedicated to providing exceptional service and quality repairs for all Ford vehicles. Whether you need routine maintenance, major repairs, or just a quick tune-up, our skilled professionals are here to help. Trust Sunnyvale Ford Service for all your car repair needs and experience the highest level of customer satisfaction.
Photos of Sunnyvale Ford Service
650 E El Camino Real, Sunnyvale, CA 94087, United States
Opening hours of Sunnyvale Ford Service
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
07:30 - 16:00
Sunday:
Day off
Reviews of Sunnyvale Ford Service
"Went there a few times for oil changes and was perfectly fine, but had an issue with an oil leak that they found that spiraled into a Kafkaesque experience. Was informed on an oil change that the car was leaking oil, and scheduled a follow-up appointment to diagnose it along with fixing some other things that were at a reasonable price. The cost to diagnose the oil leak was $265, which is a bit high in hindsight. I was informed by my assigned service advisor that I would get a callback tomorrow morning telling me what the estimate for fixing the oil leak would be. That call never came, and after exhausting my service advisor's listed phone numbers I eventually called the service department directly to find that my service advisor, amongst others, hadn't shown up that day so they were understaffed with apparently no contingencies to handle the work of the missing advisors. After some more time and another phone call, I was informed later in the second day that their estimated repair cost of the oil leak would be $5000. I retrieved my car the next morning, where they were again severely understaffed, and got my car with no further explanation of the repairs and the further oil leak repairs. I later took my car to an independent mechanic, Campbell Ford Performance, who provided great service, with the car being fixed and diagnosed for a fraction of the cost estimated by Sunnyvale's service department for the same issues. Additionally, multiple advisors at Sunnyvale Ford were pushy in terms of trying to make me purchase a new vehicle. In light of this experience, I will be taking my future business elsewhere."
"As a service advisor, you should always inform or update your customer on repairs that won’t be “covered under warranty." MIGUEL, who was, sadly, our service advisor, was very unprofessional when it came to his job. My mother dropped her car off on Tuesday morning, 1/30/24. For an oil change and some issues she was having with her Ford Explorer. This car still has a factory warranty, so if something isn’t covered under warranty, the customer should always be informed prior to starting any work or repairs. MIGUEL called my mother on Wednesday morning to let her know that she needs to pay $280 for a diagnostic that the warranty did not "cover." He stated that the vehicle's battery was not at full charge and had to be recharged, and the warranty could not cover this. FORD THE MANUFACTURE clearly states in their warranty that “all original Ford vehicle batteries are covered for the first 3 years, or 36,000 miles.” They are clearly trying to fool my mother. We then questioned this; my mother was never told she had to pay out of pocket for this diagnostic. MIGUEL told her this was not covered under warranty. So we asked why this was not covered, and he was not able to give us a valid reason. He then spoke to his manager, who would later call us back, asking if we could pay half of the diagnostic. We said no. Finally, the fee was voided after refusing twice to pay for the diagnostic. This was all super unprofessional. It seems like this dealership/service department is very shady considering there are other bad reviews here, hence the 3.6 stars... But that’s not enough to top it off when my mother and I arrived to pick up her car. As soon as we entered the cashier's department, there was an older, pudgy lady who gave us an extremely rude look. Like if she was mad at us. This same pudgy lady called us 5 minutes before our arrival, requesting payment. She did not ask what we were here for until I mentioned we were here to pick up my mother’s car. She had a very strong attitude and kept talking like she had some type of issue with us. Complete lack of customer service. This place is a scam!!! They try to fool you on what is covered by your warranty!!! Always do your research. Luckily for me, I knew this was covered; they just wanted to fool my mother."
"Four stars is for the service center staff members including the payment staff members were nice. However, I was disappointed after learning a part needed to be order and I need to leave my auto for next day servicing. My auto was checked in one hour before my morning appointment. It took all day to notice the visually damaged part that I shared with them before making the appointment. No loaner service auto was offered to me on a warranty service job. I later inquired about the loaner service and then the rental service was offered. Perhaps they should noted to see if the part was in stock after making the appointment would have saved time and some fllustration. The auto was repaired the following day, that was wonderful."
"Had my Bronco first full synthetic oil change service done here. Booked appointment day before and the whole service took about hour. Sunny was a great service advisor who was very professional and took care of the vehicle until the service was completed. Definitely i will be going back for the next maintenance service here."
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