Liberty Tax 11702 Imperial Highway, Norwalk, CA 90650

"My dad, sister and friend went to have their taxes done at Liberty Tax in Norwalk and they all paid for their tax preparation cash. When they received their refund by direct deposit they took $1k from my friend, $500 from my sister and $200 from my dad as additional fees that were never agreed upon. Has anyone else had this happen. We have been trying to reach the office and corporate office and they fail to reach out."

"We filed our taxes with liberty every year and it usually goes really smooth. We usually go to La Habra but unfortunately they were closed this year. So we decided to come to this one. They didn’t give us any paper work when we finished and also we now found out they input the wrong bank information so now we will have to wait even longer for our return. This experience has been a disaster. We called repeatedly for days and left messages and got no response."

"dey un organized cant even clock in out of five hrs u get a 10 minute break for being a waiver i dnt thinks dats rite in wendy is a rude person she needs to be fired asap needs new mangement"

"u only get a ten minute break out of for 4 in 5 hrs of standing for waivers in only wrk 2 days out of a week need new management"

"The "tax professional ," didn't even speak the whole time during the preparation. After a grueling 45 minutes of staring at the guy he writes on a paper my federal and state return. Finnaly another employee walks in and explains things to me , a little hesitant I still give my signature where it need be. Funny thing is when I left they refused to give me copies of anything I walked out empty handed literally. It was odd . I hope I didn't get screwed over."