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Fluidra North America
2882 Whiptail Loop East, Carlsbad, California, United States
About the Fluidra North America
Fluidra North America is a leading provider of innovative water solutions, located at 2882 Whiptail Loop East in Carlsbad, California. With a focus on sustainability and cutting-edge technology, Fluidra offers a wide range of products and services for residential and commercial water systems. From pool and spa equipment to irrigation and water treatment solutions, Fluidra North America is dedicated to helping customers create efficient and environmentally-friendly water systems. With a commitment to quality and customer satisfaction, Fluidra North America is a trusted partner for all water-related needs.
Photos of Fluidra North America
2882 Whiptail Loop E #100, Carlsbad, CA 92010, United States
Opening hours of Fluidra North America
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Fluidra North America
"This company completely fails to support their product. Don't waste your time or money! I bought the BlueRiiot Connect pool sensor two years ago. When I purchased it, the company had replacement batteries and replacement sensors for sale on their website - so it seemed like ongoing support would be easy. Now that I need a new battery they tell me that the product is no longer manufactured and they no longer sell replacement batteries or sensors. Even if you stop producing a product, you have a responsibility to your customers to support the product that you sold them. Now I have a useless blue brick floating in my pool with a dead battery. Thanks a lot! Never buying from you again."
"I had a Polaris PB4SQ booster pump installed for my pool sweep in Nov. 2021. Under normal use it sprung a leak in Nov. 2023. Pinhole, high pressure leak from your quality control issue. I'm interested in learning if you're a stand up company and you make this right or if that is the last product I buy from your company every."
"Jandy products and customer service is the worst. Had a pool build and had a TruClear system. After NUMEROUS calls for service and parts being replaced almost weekly, they did decide to upgrade my system. Fast forward today…. Huge algae problem due to system reverting back to 35%. After research, it appears to be the circuit board. Called this morning and because the new system was under the original warranty, it doesn’t have a warranty any longer. Customer service had me on hold and after 48 minutes ….the answer was too bad too sad. So here I am having to buy a $300-$400 circuit board for something that if I bought the system out of my own pocket, it would still be in warranty. Jandy products are unreliable and customer service is a waste of time."
"Not sure what the rave about this Jandy products is. I installed all new equipment in my newly built pool and the pump went after a year, but replaced under warranty. All of the pool lights, the watercolors nicheless LED lights with hydrocool technology are just plain trash. All 3 lights have gone bad in a matter of 3 years. Right now they are all filled with water, each display a different color and all tech support has to say was that with time the seals go and yeah, it happens. Pure trash those lights are. Update: contacted customer support as Fluidra suggested and the rep confirmed my point. The lights are pure trash!"
"Purchased one of their MX6 pool cleaner that runs around the bottom of the pool. It only lasted 2 months before it quit working. Tried to call the phone number for service and had to wait almost 5 hours for help! Talked with the person who did not know much about the product as he had to look up the unit before he could answer questions. Made sure that all the settings were correct and I told him that it would not work for more than 20 minutes with out manually turning the wheels to get it going again. I tried to call back the next day about noon and the recording said that they were very busy and I would have to call back next business day! I do not recommend this company as they have very poor service support and do not even answer the phone. Look else where."
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