PSC Income Tax 969 Story Road, San Jose, CA 95122

"Service no good! Never come again!!!"

"Today 3/19/2023, we came to do tax this office. The accountant was very nice to answer all questions to us. However, the wife was super rude and unprofessional. When we almost done, just to sign the check to pay, she went into the office and just wrapped our papers quickly and stated: " You are done, just go to the front to pay, there are many customers need to do". This was unprofessional and not value the customers and the employee at all. There was only one customer waiting when we came out side the office. This made us as a customer very unhappy and made us so upset about the wife attitude/behavior towards customers and employee. I heard many negative comments from my friends about the wife attitude. She is talking and acting like an uneducated person. Today, we witnessed ourselves about her. Very bad and we give 1 star."

"Terrible service. Never come back again. Dont go to this place if you dont want to deal with rude and unprofessional attitude."

"I recommend people not to use the tax services at Son Nguyen CPA. The service is very poor and the charge is overpriced. I filed the tax here in 2014 because it's near my place. The owner (Son Nguyen) was too busy to answer the questions willingly. So I did not want to come back here and was looking for another CPA for my tax filing 2015. However, the day of my appointment was delayed because she was sick. Since I did not want to delay the tax filing, I decided to come back here again, and this caused me lots of problems I could not ever imagine. Before coming there, I checked the price with his person (his wife) and she said the price was the same if the tax information was similar to the previous year. When I came, I also had to adjust the tax filing of 2014 and one of his female employees said it was $50. After he filed the tax, the price was more than twice of the previous year ($276 in 2014 and $593 in 2015). I asked the guy why my business was the same but the price was so much higher. He looked at me and said "no bargain" here. Also, the adjusting fee was $80 instead of $50 as stated by his person before. I asked him again and he said he had another customer waiting, and I needed to make the payment to his wife. When I asked his wife questions about the payment, she asked me, "Why didn't you ask Mr. Son about this? I don't know about the price". When she called him and asked about the price, he said he was busy working with another customer. The way they did was extremely unprofessional and just like playing game with the customer by saying back and forth. I made all the payment because I did not want to argue and deal with cheap things like this. What I need to say here is that with the service they provide, it's not worth the money you pay. Also, the guy is working with you but just wants to finish quickly so he can work with another customer waiting for him. This is UNPROFESSIONAL and not respectful to customers."