H&R Block,

140 N Milpitas Blvd, Milpitas, CA 95035, United States

"It was fast and easy very friendly staff."

"This branch was not helpful at all. The person who did my taxes was rude, uninformative and overall unwelcoming. Megha pushed me to contact the irs after my taxes were rejecting, stating I needed a pin to confirm my identity. When I contacted the irs they informed me that they didn’t request me to verify my identity with a pin and told me my tax preparation person was wrong. Magha got her supervisor to contact me stating that they would not move forward with my taxes unless I provided them with a pin the irs did not ask me for. It took over a month for them to complete my taxes and still charged me over $400. I will not be using H&R Block again."

"where do I even begin. Truly exceptional service and wide breadth of knowledge from my tax preparer: Alexander Ho. Highly recommend getting an appointment with him if you can, he is an expert and genuinely cares about optimizing your tax situation while explaining things in layman’s terms. In fact, during my appointment another employee had to get his advice multiple times. I could tell I was in good hands. Will certainly be returning for him next year."

"My 'journey' started at the Newark H&R Block. I made an appt with Rema for an Estate Tax Return. AFTER I got there, she said she was too busy to take care of my taxes and sent me on a 'wild goose chase': She referred me to Block Advisors in Milpitas and assured me that there would be plenty of experts to assist me. Block Advisors made a phone appt for me at 3pm, but no one called me back. When I called the number again at 3:45pm, they indicated that I had called the wrong office and game me the number to this North Milpitas office location. When I tried to call them, a bad connection, language barrier, and repetitive questions ended my potential business with this company. Very Disappointed! I would not recommend even attempting an Estate Tax Return with H&R Block."

"EXTREME POOR SERVICE Hello Team I went in yesterday to fill my taxes with the H & R Block at the Calaveras Blvd, Milpitas, CA 95035. The person I filled my taxes with was J. Christine Hess. She made a mistake while filing my taxes. Instead of filling my taxes as a Non-resident she filled my taxes as a Resident. After filing the taxes I reached home and I realized that it was incorrect to file my taxes as a resident and I called in at the office to confirm the errors and the corrections that could be made now. I was the one who corrected the mistake by calling in again at the branch. I had to go in again to correct the filed taxes in the evening. The person who assisted me was Wilson Louie who made an amendment. But his behavior during the whole process was shocking and rude. Instead of apologizing and regretting, he was bitter about doing someone else's job. The next day I called in the manager Iesha Limon to complain about this unacceptable behavior of these employees. But the manager instead of apologizing said it was a human error and tried to put the blame on me. I paid for your services and invested my complete day throughout this process. If a customer is paying for a service. She expects decent behavior from the employees. I understand the error can be made by anyone. But instead of owning it and apologizing for the error they are misbehaving with the customer. This kind of unprofessional behavior by your employees is totally unacceptable. I would never recommend your services to anyone else. After facing disappointment. I hope you look into this matter and take the required action."