H&R Block 2327 Blanding Avenue, Alameda, CA 94501

"Very good experience with Tracy Fletcher"

"Betty McCullough is very thorough. She makes it easy to understand on how taxes work. She also reviews every detail on the tax form so that I fully understand all the entries she has made from my submitted paperwork. I made an appointment with her next year and look forward to having her help me with my taxes."

"We did not leave feeling confident about our recent tax preparation. There was an initial misunderstanding as one of the forms was not printed, and we used our mobile device. The representative did not hear us say there were (2) pages in the form we were showing. She did find the error as we were quite surprised by the high return. As we went through the paperwork again, it seemed she missed other things we asked about. Our amount owed changed significantly multiple times and we left wondering what else she missed. We compared our folder to last year's and saw there was an exemption we brought up that the rep waved off, that the previous H&R rep had included with great result in our favor. It was frustrating and stressful to leave thinking we could have done better going elsewhere, especially since the rates at H&R block are so much higher than last year."

"I've been working with Helen Kwong for the past 6 years and every time we meet to complete the annual taxes, she demonstrates her thoroughness with the ever changing tax code. She is incredibly quick and efficient; always a pleasure to work with Helen each year."