H&R Block

"Filed my LLC taxes incorrectly!!"

"H & R Block did an excellent job preparing my income taxes"

"This specific HR Block provided and continues to provide terrible service to myself. This is in contrast to other HR Block offices I have used since arriving in America in 2018. Most recently this specific HR Block did a simple W2 tax return form, with very very minimal stocks to deal with. This was completed on the 17th of April 2023, for the 2022 year. Both Federal and State Tax were accepted that day electronically There is no responsibility nor accountability from the specific Tax Advisor nor the Branch as a whole. As such i waited for the 8 week grace period to pass still having not received my Federal Tax Return of just over $5000, but having received my State Tax within ~ 2 weeks. Initially: The tax accountant did not understand that I had been unemployed for half of the year living in Texas, where there is no state tax. Consistently had to ask for help and advice, including being told there is no State Tax in Texas, which is irrelevant as I did not work in Texas. I then moved to the Bay Area for a new Job. Currently: I called this branch up, and the woman could not understand me talking to her over the phone, although I am a native English speaker I do speak with Australian accent - so I understand that sometimes it is hard understand my words, but as such after 20 minutes back and forth not even progressing past providing my ID checks, she hung up on me. Stating that she is Chinese, and does not not understand, there was no one available within the Branch she could put on the phone to help relieve the issue. Nonetheless as if that is some how a reason to not understand or tell the difference between words such as 8 & 9 and 2 & 3. Continuing on passed this issue my Tax Return is now being held by the IRS for review. For unknown reasons which could at minimum take another 60 days. HR Block washed their hands of me and told me its with the IRS there is nothing they can do, to me this is unacceptable, they did the work, obviously poorly, and now they don't want to support to expedite my return - from which they will garnish ~$200 for their "work" I would recommend highly going somewhere else."

"I have been going to H&R Block for almost 10 years. I do my taxes at 1900 Divisadero, San Francisco, and today was the most horrible experience and I will no longer be using their services and they have lost a loyal customer. The tax professional failed to inform me of new charges for their services. At the end of our session when I learnt about the almost $300 charge, aggressive responded "ok, well, take it and leave." I followed up with the front desk to speak with the manager who was off on this day. For a company that deals with peoples lively hoods, I don't understand how a branch can a day without senior management immediately available? After being told the manager will call me and following up twice, I have yet to hear back. Any company that provides a service but make it clear to the customer when the cost of that service may increase. Not notifying the client of a processing fee is deceptive. Especially in a pandemic year, when people are not even receiving their stimulus checks, it's sickening to see a company take advantage of people by not communicating proper processing fee's. YOU ARE CLIENT BASED SERVICE!! It's your job to inform the client."

"This is only a review of Huang, Min Yu, who works at this office. She is very well informed and goes way above and beyond for her clients. She is also very pleasant to work with. I give her 5 stars! No idea about the rest of the office though."