Michaels

"They've replaced all their registers with self checkout but their advertised deals are so confusing that they're really just a hindrance. They post misleading deals throughout the store and then feign ignorance when attempting to make good on those deals. Looks like another victim of bad anti-customer practices. Go somewhere else."

"It's not the best location, in my opinion. I placed an online order for pickup in several stores. This one turned out to be the worst experience so far. First of all, they don't have curbside parking. They only have two spots marked for pickup only. And of course, the cars that parked on the spots sat there before I arrived and after I found a parking spot and picked up my order. This store is located right next to Trader Joe's, and that should speak for itself. Absolutely chaotic parking lot. People don't care the cars are driving; drivers don't care that there's a person in front of them. To make things worse, the employee didn't seem to care at all when I was talking to her. She was on her device the whole time, unfazed by the fact that their curbside system doesn't work as it should. Will not be back here again."

"I was taking a Montessori exam on May and we needed lots of materials from Michael’s. I usually shopped a lot in Michael’s as well, but because the time is limited so we bought some stuff which is not what we need for the courses. One tool I just need to return and it was passed the returning date. Usually they gave store credits and it’s very convenient as well. But this time the manager, her attitude was like, I am stealing money from them. She said the case was opened so it can’t be returned. Then I tried to know more policies, like, if it is within the return period, we still cannot open the case? And how could we know this tool is right for using? Some questions like these, very basic common sense. But her face was like, you cheating people just tried to take advantage of us. It’s an awful experience for me and so rude with no reason. The cashier is much better but I doubt this manager was not working in Irvine and didn’t know Irvine residence. I won’t go shopping in this location and also want to give people a warning."

"I had the worst experience ever at a store. Candy, the manager, was literally shouting at me after I showed her my proof of email for pick up. Mind you, I haven't said a word and she accused me of attitude. Basically she blew up in my face after maybe 3-5 seconds of interacting with her. I have have never seen a more unprofessional manager in my life."