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Tech Defense Phone Repair - UTC Mall
4413 La Jolla Village Drive, San Diego, California, United States
About the Tech Defense Phone Repair - UTC Mall
Tech Defense Phone Repair - UTC Mall is a premier phone repair service located in the heart of San Diego, California. Our skilled technicians specialize in repairing various phone models and brands, ensuring that your device is in top-notch condition. Conveniently situated at 4413 La Jolla Village Drive, our location in UTC Mall makes it easy for customers to drop off their phones for quick and efficient repairs. Whether your phone has a cracked screen, water damage, or software issues, our team is dedicated to providing exceptional service and restoring your device to its full functionality. Visit us today and experience our reliable and affordable phone repair services.
Photos of Tech Defense Phone Repair - UTC Mall
4413 La Jolla Village Dr, San Diego, CA 92122, United States
Opening hours of Tech Defense Phone Repair - UTC Mall
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 20:00
Saturday:
10:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of Tech Defense Phone Repair - UTC Mall
"Just letting everyone know that the owner will comment and say that anyone who has a bad experience with this place was not a customer. If you’re the owner and you’re reading this, you even said you were going to delete my friend’s review about their experience because they “weren’t a customer”. We have the transaction history and documentation of the interaction and his old review. If you truly are an honest owner, we will gladly come back and get refunded if you claim my friend wasn’t a customer. News flash: You don’t have to be a paying customer to experience god awful customer service! You can’t claim nor verify someone was a customer at your kiosk if you drive them away first!! Shame on you. You make UTC look bad. To anyone who is doing their research for phone repair purposes: Skip this place. You’ll find quickly that there are too many mixed reviews for this place to be deemed reliable. Especially if it’s expected to be an expensive fix, not worth it!"
"Writing this review today because I brough the phone in a long time ago, yet the screen cracked. I dropped it, which is my fault. But the problem I do have is the fact that the way they fixed my glass case led to the phone shorting out. When they repaired the phone, they cut out some part of the Magsafe for some reason. What ends up happening, is water damage happened. Because of the crack, and them cutting out the magsafe to repair the phone it caused the battery to expand. Which caused failure to the phone. Leaving this review to leave my experience. Don't come here."
"Came to him today (1/11) to help with replacing the charging port on my backup phone (note, so pretty common), due to water damage from about 9 months ago. He took it and 30 seconds later he said I need a new screen, because when he plugged in the phone it buzzed but nothing came on the screen. I explained to him that, when the note9 is at 0%, the screen won't come on to show the plug icon for like 5 seconds, and like 15 seconds later, the "dust/water warning" icon will pop up. He dismissed me and said I needed a new screen, for ~$230. That's a no for me, bc I know there's no screen issue (besides a couple small cracks) 2 hours later I get home and plug it in to confirm I'm right. Sure enough, I plug it in and 5 seconds later, the plug icon pops up. And as luck would have it, apparently 9 months is enough time for the charging port to dry out because the phone now works perfectly. I'd have paid him to replace the charger port, and if he was patient I'd have given him at least $20 for showing me that the charging port didn't need fixing in the first place. But instead I'm leaving this review. So while there's a 0.0001% chance he deserves 5* for magically healing my phone with his wizardly touch, it's for more likely he deserves 1 star for: (1) either (a) not knowing the basics re note9 or (b) knowing it and trying to scam me, and (2) being dismissive and disrespectful when I tried to help him help me. Edit - in response to the business' reply: I confirmed the business location before I wrote this review and I was most definitely at your location - the kiosk type place in the walkway next to the Lush store. And it happened around 130 pm or so 1/11. I was definitely there. So now to the list I'll add a lack of integrity."
"I wish I had read the reviews before going here. I asked the guy specifically if he could replace screen protector WITHOUT removing the case. And he still removed it. Case is particularly difficult to place and was a pain to place back on. The product he gave me had a VISIBLE small crack and did not acknowledge it or replace it. Got 2 glass protectors and one is already coming off not even a week later. Never going back ADDED you are recording?? Would be great to know ahead of time. And no it wasn't lint it was broken still is. I didn't complain cus i knew he wasn't gonna do anything at that point I had made up my mind I had wasted my money and knew I was never gonna come back here."
"These people rip you off. They replaced the back glass of my phone and it broke into pieces a month later , they won’t own up to their bad repair and want to charge me another 150$. Don’t go to this place!! You are falsely accusing me of breaking the back over again! Wow some nerve. Your repair wasn’t done correctly and you want to charge me 150$ again. It only lasted one month and completely fell apart without any damage from my part. Again you need to learn some customer sert and not accuse people of lying."
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