About the Business
Ocean Pools is a trusted general contractor located in Bellflower, California, United States. Specializing in the design, construction, and maintenance of stunning ocean-inspired pools, our team of skilled professionals is dedicated to creating luxurious and functional outdoor spaces for our clients. With a focus on quality craftsmanship and exceptional customer service, Ocean Pools is committed to bringing your dream pool to life. Whether you are looking to relax in a tranquil oasis or entertain guests in a stylish setting, our team will work with you every step of the way to ensure your vision becomes a reality. Experience the beauty and serenity of an Ocean Pool today.
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Contacts
Bellflower, CA 90706, United States
Reviews
"Sloppy work with no ownership of mistakes I recently had my hot tub replastered By Ocean Pools. I would not use them again. This review is intended to be as objective as possible to most clearly highlight the three issues I experienced using Ocean Pools. I will expand on each of these in turn. 1. The job took three times longer than was originally quoted and confirmed in writing. 2. They failed to take ownership of their mistakes. 3. The final product was sloppy. 1. Duration When I got the quote I was told it would be a two day job and given no indication there would be anything further required. After I signed the contract, I was given a two day schedule for the work by email. As the dates were a Thursday and Friday, I wrote back to confirm that it was indeed only a two day job, specifically stating that I would like to avoid having my hot tub out of commission over the weekend. After jackhammering out the old plaster, the team left by 11am on Friday. When I called and emailed in the afternoon asking when the crew was coming to finish the job, I didn’t receive a response until after 8pm. That is when I was told the plastering was scheduled for Tuesday. Two day job just became a six day job. (Note, the contract specifically talks about concerns with leaving a pool or hot tub drained for more than 48hrs.) I requested an explanation and the owner, Adam, came to visit my property on Saturday. The first thing he said was that my plaster was on the schedule for Wednesday. No explanation was provided for the Tuesday date I’d been given about 12 hours prior. He then also mentioned, I shouldn’t use the hot tub for four weeks after the job was complete. Nothing of the sort had been mentioned to me in advanced. Upon challenging him on that, he changed his mind and said two weeks was fine. When I pointed out I had guests arriving Thursday, he then changed his story again and said it would be fine by Thursday. So what is it, 4 weeks, 2 weeks, or 2 days? I never got a straight answer. As a side note, I’ll add that the entire time Adam was at my property speaking with me, he left his Bluetooth ear buds in both ears. In the end, they came Monday to finish the plaster. Tuesday they came to brush it and get the chemicals right. The guy told me it would be good by the Wednesday. In the end, the job took 3 times longer than I was told verbally during quote and in writing after signing the contract. 2. Customer Service This can obviously be very subjective. I would just say, Ocean Pools never seemed to own their mistake. I was simply told repeatedly that it’s never a two day job, never mind what the guy writing the quote said or what the scheduler confirmed in writing. When I pointed to the email saying it would be two days, the owner Adam told me he couldn’t find the email. When I offered to resend it, he was then somehow able to find it. Also, when I contacted them after the work was complete about the sloppy job they’d done, they said they would look into and get back to me. I’ve heard nothing. I’ve been offered no mitigation or recompense. 3. Sloppy work This is simple. Besides leaving a screw and excess sand in the hot tub after finishing and splattering dark plaster on the white entrance to the surface level skimmer drain, they left two impressions of a drain plate on the bottom of the newly plastered hot tub. One is subtle. The other is very obvious. See the attached image. As mentioned above, when I notified Ocean Pools and sent them a picture, Adam said he would have someone take a look and get back to me. Someone did in fact come out but I have heard nothing since. I do not plan on pursuing it further with them. I made the mistake of already paying in full so I no longer have any leverage will simply move on."
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