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Riddle Appliance & TV Service
10660 Stanford Avenue, Garden Grove, California, United States
About the Riddle Appliance & TV Service
Riddle Appliance & TV Service is a trusted institution located at 10660 Stanford Avenue in Garden Grove, California. With years of experience in the industry, they specialize in repairing appliances and televisions of all makes and models. Their team of skilled technicians is dedicated to providing top-notch service and ensuring customer satisfaction. Whether you need a quick fix or a major repair, Riddle Appliance & TV Service is the place to go for all your appliance and television needs. Visit them today for reliable and efficient service.
Photos of Riddle Appliance & TV Service
10660 Stanford Ave, Garden Grove, CA 92840, United States
Opening hours of Riddle Appliance & TV Service
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:30 - 12:00
Sunday:
Day off
Reviews of Riddle Appliance & TV Service
"I have used this company for years for my own appliances and those of our homeowners."
"DO NOT USE THEM.THEY WILL TAKE YOUR MONEY AND YOUR STUFF WILL STILL BE BROKEN. BEWARE JANET AND ALICE they are the most unprofessional people I have ever done business with. We also had to go through this company for the warranty. Our company refrigerator would not stop beeping incessantly. So my receptionist called and set everything up. They didn't come out for a couple days because they kept telling me that I had to call the manufacturer to change the order from being in my receptionists name to our company name. I did that right away. Then when we still hadn't heard from them I called back and spoke to Janet (god help you if you have to speak with her) and she just kept telling me AGAIN that I had to change the name, I explained to her I had called them and done that but she was like a broken record and kept repeating herself. Finally I got a little snappy with her and said yes I hear and understand but I also already did that... What do we need to do to get the ball moving?! So after putting me on hold about 5 times for 5 minutes each she finally gave us a day that they would be out. Then she made a huge deal about a closer parking lot (we have a parking garage) and I let her know that we had a service lot they can also use but that was right next to the garage. She still kept saying "well is there anywhere else closer, the guy has to carry all the tools". I said no those were the closest places and sorry but get the guy a wagon or something... not my problem JANET. At one point they even threatened to reschedule. Then the guy comes out (he was pretty "seasoned" which is fine but then I realized why they were so obsessive over parking and the heavy tools but good god, get the man something to wheel them around on) and says the seal is damaged and since its from "user abuse" it isn't covered under warranty. OK fine, I've never seen any spills as the office manager but whatever I just need it fixed asap. The guy quotes me $250-300, says they will have to order parts and it will take 5-7 days and leaves. Only when I call a few days later to check in does Janet inform me that we have to put down a deposit to order the parts. Okay then why did the guy not tell us that?! We get the parts ordered then when the day comes for him to do the repair they claimed they couldn't get in to the service lot so we would have to pay for their validation or reschedule for another day. I told them all they have to do is hit the help button on the parking thing and someone could let them in remotely but no they couldn't possible trouble themselves. So the guys does the repair and leaves. The fridge works okay for a day and then starts beeping AGAIN. So not only did they charge us for something that wasn't even the issue, now it's still not fixed and we have to deal with them all over again. So they came out the second time made yet another false diagnosis, replaced a gasket and what do you know?! It is still NOT FIXED. We are going on a month and this company has proven to be incompetent at best with the only other option being completely dishonest CRIMINALS which seems to be the case after speaking to an even more "see you next thursday" Alice the "Director of Operations" aka glorified receptionist. It actually might be Janet pretending to be someone else. So I asked for a refund and Alice just said no we don't just give out refunds like that you have to give us a chance to fix the problem. To which I replied that you had TWO chances actually and how many does she need to actually fix our fridge?! She had nothing to say for once. At one point she even threatened to leave bad reviews on our company page. Like what? Are you a child?"
"I would give 0 stars if possible. We were referred to Riddle by LG when looking for a certified technician to fix our washing machine. They did not perform the service we were charged for and then refused a refund despite clear evidence that the technician never performed the diagnosis we were charged for, but instead arbitrarily tried to charge for expensive, unneeded repair work. We were experiencing a problem with the spin and draining functions. The repairman spent a brief time in the garage, then told me the suspension rods needed to be replaced and the space between the tubs should be cleaned out - all for $340 which was more than half the cost of our 1 year old machine - and without a guarantee that the problem would be fixed. I declined and that weekend my husband took apart the washing machine and was able to fix it. We found the suspension rods to be like new and the space between the tubs perfectly clean. The actual problem was that a small piece of clothing had become wrapped around the mechanism that causes the agitator and spin. Had the technician actually taken the machine apart, this would have been clearly visible. Once removed, the washing machine works perfectly once again. The technician clearly did not take the machine apart to diagnose the issue, but instead attempted to charge us for completely unnecessary parts and labor. We contacted Riddle and asked for a refund for the house visit since the payment was made for the diagnosis - which obviously did not occur. Riddle refused our request and we would NEVER use them again."
"I had a scheduled visit from 8-4pm for a service. I called to ask politely if they could come in the afternoon to not disturb my infant son or have me miss an entire day of work. I was told other people have kids and they're aren't my therapists. Recommendation from them was to call frigedaire back and hung up on me. They are rude, unprofessional and with that attitude probably do bad work for higher pricing. I would never recommend them."
"Nightmare company and owner. Call ANYONE but this company for appliance repair. Also take a look at the yelp reviews of Riddle according to date, and look at the neg trend, not to be broken. The home warranty company assigned us this repair company, who said they could come out this am to repair wall oven (The oven overheated during self clean mode and blew fuse and door locked.) They sent a tech who couldn't open the door of the oven, and did not have the parts to repair it. He told me it would be four or five more days before he would return. Tech then left, and I checked around with two other repair companies who said they carry the parts on their vehicles. I called the Riddles main office line and asked if they couldn't expedite this repair. The woman who answered told me she would have someone call me back. They never did. Later in the afternoon, I called back, and again asked if they could expedite the repair and why their company didn't carry the parts so they could do the repair in one visit, rather than wasting time with two or three visits, and pointed out that other repair companies carry the parts. He said that the insurance had to approve the fuse repair and that there are over 800 fuses and they can't carry every one. I said I find it hard to believe that it would take 4 days for the insurance company to approve one of the most common oven problems of repairing a fuse, and that they couldn't obtain a fuse locally in less than a day. I also pointed out that Kitchenaid is a major brand and their entire line only uses a few common fuses, not 800, and again pointed out that his competitors carry the parts on the trucks. He got angry and it went downhill fast from there, with him asking me if I was telling him how to do his job, ect. He then said it sounded like I didn't want to work with them and would cancel the repair. I said no, I don't want to cancel it, I just want it to be expedited. He said, "Too bad, I had upset him (p.o. is the term he used) and that he was calling the home warranty company to cancel the repair". That is the "great customer service" that you can expect to receive. Disregard his canned "customer service is important" response that this owner touts about on here after every complaint, as if they really believed in it, they wouldn't put people through this baloney. I have a riddle for you, how do they stay in business?"
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