Lexus Independent Service Hawthorne, CA 90250

"Frank is great, trustworthy, and honest about pricing"

"Absolutely horrible customer service over the phone"

"This place is amazing! After a dealership I had frequented kept finding extra things I needed to have done, but couldn't explain what exactly they needed to do, I shopped for a mom-n-pop. I have to say that I feel very fortunate to be a customer here now. It's a car family more than a business. We have had three different Lexuses overt the past four years, and I am confident I can get 200K miles at least because of the quality work Ted does. Your engine comes back looking like a new engine. He's a perfectionist and an expert at Lexus repairs. I can't say enough great adjectives about my experiences with Ted and Marissa. They are reasonably priced and straight forward about everything. My wife and I drive over thirty minutes to get their service. I can't express how lucky I feel that I found this place doing a search. There is a reason there are so many 5-star reviews here and I am honored to add another one to their collection. Thank you for always going out of your way to help us out."

"Such a great experience working with Ted and Marissa over at Lexus Independent Service. I took my car in for its 180,000 mile service, Ted did an inspection and broke everything down to what needed to be done ASAP and things that could wait/cosmetic issues. Did a great job with the service and has been super helpful with any questions and other issues I've had. As long as I drive a Lexus, which is of course forever, I'll be bringing it to Ted. Other reviews state that it's expensive. Their labor charge isn't more expensive per hour than other places. They just use exclusively OEM Lexus parts which are far higher quality than aftermarket, and as such cost more. But the benefit is that they last longer so actually less expensive in the long run!"

"Do not, I repeat, Do NOT take your car here or anywhere near this place. I know 2 people who brought their cars in and the mechanic held their cars for MONTHS and did not fix anything! On top of that, they had the nerve to ask for a storage fee. Biggest crooks I know. Don't ever go here"