Northbay Roofing & Gutters Inc.
817 4th Street, San Rafael, California, United States
About the Northbay Roofing & Gutters Inc.
Northbay Roofing & Gutters Inc. is a reputable roofing contractor located at 817 4th Street in San Rafael, California. Specializing in providing high-quality roofing and gutter services, we have been serving the community for years with our expertise and dedication to customer satisfaction. Our team of skilled professionals is committed to delivering top-notch roofing solutions, from repairs and installations to maintenance and inspections. Trust Northbay Roofing & Gutters Inc. for all your roofing needs in the San Rafael area.
Photos of Northbay Roofing & Gutters Inc.
817 4th St #2, San Rafael, CA 94901, United States
Reviews of Northbay Roofing & Gutters Inc.
"I don't usually write negative reviews but I felt compelled to write about our experience with Northbay Roofing. In January of 2023 we needed to have our roof looked at for possible replacement or maintenance. A rep came and told us we didn't need a new roof but it did need need to have new tar and gravel laid. We got a quote for $3500.00 set up an appointment. I took off work and waited all day and they were a no call, no show. They were unaware we were waiting and then told us that something came up with scheduling and that they would be coming out the next day despite the email they had sent us confirming the date. When I explained that I couldn't take another day off work to meet them the next day and they explained that nobody needed to be home for them to do the work. When I got home the next day I was SHOCKED. There was black tar dripping from the gutters, tar was dripped and melted holes onto our hot tub cover and tar was splattered all over exterior walls of our beige house and windows. Nobody notified us that they damaged the hot tub cover. We then looked at the roof and discovered many bald areas again. They sent someone out to come and clean up the tar and fix the bald spots and reimbursed us for the hot tub cover. So, although a disappointing experience they did come back to the house to take care of the issues.We are not 1 year and 1 month later and with the rain the past few weeks we noticed some mildew on the interior ceiling in two of the bedrooms and last weekend a pretty serious leak started in the kitchen ceiling. We had to go up on the roof in the storm and noticed all around the edges of the roof was LOTS of standing water that was not draining toward the drain holes and there continued to be bald spots on the roof. We covered the area with plastic and I called the company the next day. Over the next 3 days I had called several times and been told we would receive a callback which never happened. I finally called again and explained that we have active leak and still waiting on a call back and that storms were expected and I needed help. She apologized and said that John, the vice president of the company was out in the field and would call me back that same day. The next day John VP was able to call me back and his customer server was terribly unimpressive. I told him about our experience and disappointment in the quality of work and our exprience so far his response was the reason why there was tar hanging along the gutters was that tar is "over 500 degrees and humans cannot touch it" and acted like this was a normal practice for them which I though was odd. I also asked him about the standing water and asked if the purpose of the tar was so water doesn't penetrate into the ceiling and also hold the gravel onto the roof. His response was that they don't fix roofs when they are hired for "maintenance" (even though they told us it didn't need to be replaced but only maintained at the initial quote) He said they simply lay more tar and gravel over the top of the existing tar and gravel and that as far as the spots that didn't have gravel its possible it blew off in the storm and that he was looking at before and after photos and he felt it "looked better than it did before they did the initial work". I told John VP that I felt like he was making excuses for lack of quality in work. He ended to conversation by saying that he would send a crew out the next day to "make it right".The crew the next day came and spent time on the roof. When they said they were done I asked if it was all taken care of to which I was told it was fixed only "temporarily" because they didn't use tar they used rubber cement. We called another company that came the very next day who said standard practice for tar and gravel roofs is that they always scrape all the gravel off, lie tar on the entire roof to properly seal it and then lie the gravel down to cover the also that they apply it in a way for minimal standing water. This is what we hired Northbay to do for us. Below are the AFTER photos of their work"
"Every stage in the process with Northbay Roofing went well. The inspector was thorough and honest. The gutter cleaning got me through the heavy rains. The roof repair and gutter installation on one of my outbuildings went smoothly. The workers were always thoughtful of my needs and they did a great job cleaning up when they were done."
"Can't say enough good things about Northbay Roofing and Gutters. Exceptional service and crew. I would recommend them to anyone, really a fine company with outstanding people and service."
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