Geek Squad
3741 West Chapman Avenue, Orange, California, United States
About the Geek Squad
Geek Squad is a technology institution located at 3741 West Chapman Avenue in Orange, California, United States. Our Geek Squad® Agents are experts in all things tech and are ready to help with any issues you may have. Whether you need help with installation, repairs, or just some tech advice, we've got you covered.
Our Total Tech Support membership is dedicated to supporting all the tech in your home, no matter where you bought it. We offer in-home appointments or in-store visits to assist with setting up, protecting, and repairing your devices.
From fixing cracked phone screens to setting up smart home devices, our team of experts can handle it all. We offer same-day Apple repair, computer and tablet setup, TV mounting, appliance repair, gaming console repair, camera and camcorder repair, and much more.
Geek Squad Agents are available 24/7, 365 days a year to provide repair, installation, and setup services for a wide range of products. Whether you need help with your computer, appliances, TV, car electronics, or smart home devices, Geek Squad is here to help.
Schedule an in-store consultation with a Geek Squad Agent at your nearest Best Buy store to get expert advice on your tech products. Our Geek Squad Protection ensures that your tech stays working like new beyond the manufacturer's warranty.
Visit us today to discover inspiring new technology and stay up-to-date on the latest tech innovations with the help of Geek Squad.
Photos of Geek Squad
3741 W Chapman Ave, Orange, CA 92868, United States
Opening hours of Geek Squad
Monday:
10:00 - 21:00
Tuesday:
10:00 - 21:00
Wednesday:
10:00 - 21:00
Thursday:
10:00 - 21:00
Friday:
10:00 - 21:00
Saturday:
10:00 - 21:00
Sunday:
10:00 - 20:00
Reviews of Geek Squad
"Geek squad is the worst. I called asking about my service order and they said they have no idea what is being done on my $1900 MSI laptop. I am so done with this company. Honestly they have the worst customer service and GEEK SQUAD protection is a SCAM!"
"They either tried to scam me, or they have no idea how laptops work, either way don't go here!! They completely missdiagnosed (you know what I mean) an issue with my laptop, and subsequently tried to make me pay for a service that I did not need. I took my laptop to the one on Tustin st and they delt with it in like 5 minutes and I don't have to pay."
"They tried charging me wife 200 dollars to reinstall an update, then when I came to pick up the laptop after I heard sage took it there, they wanted to charge me again for an external hard drive my wife already had purchased. I literally had to find the receipt myself for it in order for them to release the hard drive to me. Also, the employee Casey was incredibly rude about it, and kept shaking his head at me like I was the one in the wrong. Terrible, terrible service."
"“Cheat Squad” would be a more appropriate company name. Seems the company’s business model to “sell the $200 protection plan” and don’t worry about the fall out if your skill set is subpar for making in house repairs…. A simple task of installing a new hard drive on the HP laptop left for repair resulted in four missing screws on the underside. Plus the keyboard was not intact (hard to guess what spare parts may have ended up on the work table) and eight keys on the keyboard would not function. Upon return to the store to report the condition I was told “we are not authorized to open the case” …The case had to be opened to install the hard drive… Turns out, they lied to me and I never needed a new hard drive in the first place. They claimed I needed a new hard drive because they are not qualified to remove the malware or viruses that were on there in the first place. I had to find another company to get it cleaned up and fixed. I ended up finding SafePCFix based out of SoCal. They were able to log in and fix it remotely in a few hours. They sent me the screws that geek squad lost for my laptop. These poor young geek suqad employees are being fed and fattened up on a corporate line of mumbo jumbo that covers up ineptness and a fraudulent business model… eventually the result will be the end of any integrity for the Geek Squad brand and their own employment….Needless to say when I checked in with SafePCFix they were friendly, helpful, respectful, knowledgeable, quick to diagnose the issue and reasonably priced…now that is a great business model. I have no problem with a referral…Buyer Beware at Best Buy and Geek Squad Agents…."
"I bought a new computer from Best Buy and a new graphics card about a week later. At first the graphics card didn't work at all. I asked the computer manager about it and he recommended the Geek Squad up front. I go up there to ask them a simple question about how to get my computer to recognize the new graphics card. The simple explanation would have taken less than 2 minutes but they wanted to charge me $200 for Geek Squad tech support. I know this would have taken less than 2 minutes because I went home disgusted and did a quick internet search and found the information myself. What a rip off"
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