Geek Squad,

2415 Via Campo, Montebello, CA 90640

"Over priced to fix phone screen and Montebello mall has better deals"

"The person I dealt with was very knowledgeable and friendly, excellent customer service."

"I had gone down to geek squad in Pasadena and guy there didn’t wanna take my laptop because said his manager said weren’t taking older models so I didn’t get why I was paying for geek squad services , he just kept saying no to everything I wanted to get done on laptop I went down to montebello and Randy looked at my laptop and told me they were able to work on it and explained everything they had to do on it , way better service fast and easy to work with would recommend driving to montebello to get it fixed"

"I turned in my computer for repair and was expected for it to only take 7-10 days... It has been over a month and I have tried contacting customer support and I was informed their system was down and they cannot track the status of my repair. They said they would call me back and I have yet to hear anything back after a week."

"The service is horrible. The entire experience was shady to say the least Jocelyn the Geek squad specializes said my laptop needed to be sent out for repair because they don't repair those device's there. But stated to speed up the process the computer could be diagnose for $100 charge. I rufused to pay extra since my insurance covered repairs. She continued the process to check in my device. In the product information she stated my laptop had minor scratches and scuffs. I sign off on the description since it was minor and caused by normal used. Fast forward to pick up my laptop has very visible dents from a dropped and the inside of the laptop appears damaged the Agent said that since it was stated in the intake theirs nothing they can do this is not minor an clearly looks like a dropped."