Spa Land - Sonoma County

"Who would have thought trying to give a business $20,000 would be this hard. Our entire experience was horrendous. Communication issues, multiple broken promises and outright lies resulted in us waiting and wasting 9 weeks before they admitted that the hot tub was never actually ordered. Learn from my mistake - don’t waste your time with this business."

"Don't buy your spa or pool here. The after care and warranty claim response are terrible. Ignoring us has been their first course of inaction. Guess we will have to file suit to get some action."

"This store is under new management and operated by Paradise Valley Spas. While Jack, in sales, was very nice and communicated well everything else associated with this company has been truly the worst in customer service. I would absolutely NOT recommend purchasing from them! We have worked with several Bullfrog dealers in other locations and have always found them excellent with sales, install, and most importantly, service. This company fails abysmally not just in service but basic communication. Our swim spa was installed Dec 5th. It arrived full of rain water, was missing several key components, and we were given no instructions nor training on its function. Once it was set in place we were literally on our own for getting it set up, filled, and operational. They had forgotten the cover lifters and it took several weeks and two tries for those to arrive and be installed properly. Management did address our frustrations initially which we appreciated but unfortunately things have not changed. It’s taken almost two months for anyone to call or email us back about getting steps! Not to mention we still don’t have accessories we purchased months ago. Last month the touch control pad failed so we have lost much functionality on our brand new spa. Took a couple weeks to even get someone to look at it and while we were assured the part would be ordered priority our repair appointment passed without a word. It took three phone calls and two emails on my part to discover the part is back ordered. The issue is still unresolved. We do understand supply chains are still disrupted and try to be understanding consumers. However there is nothing like purchasing an expensive product and getting terrible customer service to sour you on the experience. Unfortunately Paradise Valley Spas has a monopoly on the Bay Area so if you want a dealer who offers competitive pricing and will respond promptly, or at all, we recommend looking outside of the area."

"We have been customers of Spa Land for over thirty years. We have now bought three spas and have enjoyed all of them. Two of them are still running strong. The owners are great and the maintenance is nearly immediate. They carry all the products you will ever need and are very helpful if you don't really know what you need. So do yourself a favor, and swing by and see what I'm talking about."

"We bought 2 hot tubs from them over the years. The first lasted 13 years so recently we purchased another. Liz was wonderful to work with. She delivered a quality product at a fair price. Next teem we need another one we will go back."