Black Gold Roofing, Inc. 250 Industrial Way, Buellton, CA 93427

"Came out and measured roof to provide estimate. It’s been a month and a half and still no written estimate and no return phone calls. Poor customer service. Will go elsewhere. Don’t waste your time."

"I don't really write many reviews, positive or negative. However, this one was warranted - unfortunately to serve as a warning. I received a quote and used Black Gold Roofing to put a new roof and gutters on a new project I was working on. I paid for the materials and they put down underlayment. I was then told that we needed to have someone put the facia on the chimney and seal it before they completed their work. Covid hit and unfortunately, we ran into difficulties finding a contractor that could complete and seal the chimney. After a long delay, we finally found someone to complete and seal the chimney. I contacted Black Gold Roofing to finish the roof. The owner, Darin, came out and checked out the roof and said that they would need to put a new underlayment down. I said that was fine and then gave them a check to complete the work. However, then their office provided me a revised quote that was significantly higher than the original quote, including the cost of the materials (which I had previously paid for), an increased cost to complete the roof, and an increased cost to install the gutters. We needed the work to be completed so that we could move the project along, so after some back and forth, I spoke with the owner and said that I would pay the increased prices in good faith provided that they credit us with the amounts we already paid as we wanted to build a relationship with his company for the future work we had planned. They finished the roof and partially completed the downspouts on the gutters. The owner, Darin, stated that they would come back and finish the remaining downspouts once the final portion of the construction was finished. When the construction was finished, I attempted to contact Black Gold Roofing via email and phone call. No one responded after several emails, voice mail messages, and phone calls. After a month, I finally got ahold of the owner and he acknowledged that he agreed to finish the gutters once the construction was complete, but was busy. He said he would schedule someone to come out. Once again after a long delay, I was finally contacted by another Black Gold Roofing representative. He said that he would schedule someone to come and check it out. I asked him to send me his number so that I can text him pictures of the sections that needed downspouts, etc. He never provided his information. After another 2 weeks passed, I contacted the main office again and was provided the representatives phone number. I sent photos of the sections that needed the downspouts and requested that we set something up to complete the job. After more delays, the representative called and said that they would schedule something but said that I would have to pay for the cost of materials and labor. I said that I had already paid for all the materials and the labor. He said he would check with the owner. However, I never heard back. After more emails and phone calls, I sent one final email asking someone from Black Gold Roofing to get back to me before I had to engage another contractor to finish the work, no one has ever responded to this day. I have never experienced a more unprofessional and unethical company and would definitely not recommend them. In fact, I would be cautious using them based on my experience."

"Would highly recommend - Black gold recently replaced our 25 year old roof.as well as our neighbors roof. The crew was very efficient & did an excellent job! Thank you guys, our house looks awesome!"

"These guys did a first class job. Easy to deal with, had some additions to add on the original quote, they were resilient, fair and quick. Job cleanliness was also number one! thanks guys! great job. Would definately have you do the next one!"

"Overall a great company to do business with. Rick quoted us a fair price and it was right in line with other quotes we received. We had B&G replace the cedar shingle on our detached garage and they did a great job. We even amended the quote to cover our patios flat roof. The workmanship appears to be top notch and they cleaned up the job site well."