LeapFrog Plumbing, Inc

"We've called on Leap Frog Plumbing for many years, over a decade, and we're always happily surprised by how quickly they respond, how adeptly they access our situation and are able to address it. They have also replaced our sewer line via the trenches method which I highly recommend. Five stars for Leapfrog!"

"Our 20 year old tanked heater finally gave out last weekend. I called one plumber who advertised 24 hour/7 day availability for emergencies and left a message. After not hearing back for an hour (they eventually called back approximatelyfour hours later), I called Leapfrog and got a call back within half an hour. After initially telling me they were booked up until Tuesday, I asked if someone could just tell me whether my problem could wait until then or if I should keep trying different plumbers until I could get one to come out. The receptionist placed me on hold for two minutes, then told me they'd have someone come by to inspect it within two hours. The plumber Ian showed up within the window, was very professional and friendly, and examined my water heater. He said there was a leak, and while I wasn't in imminent danger of a catastrophic breakdown, given that the heater was more than twice as old as the average lifespan for that model, I should think about replacing it. I told him I'd already had a quote from another company for a tankless heater four months ago, when I had another issue with the tanked heater, and asked if Leapfrog installed them. After he said they did and inspected the property, I pulled up the quote for him to review. He said that they used Rinnai heaters, rather than Navien (which is what the first quote was for) but he'd call Maurice (the owner) to get a quote. After a few minutes, he got off the phone and said they could beat the price by $200. Because the heater was being installed on the side of the house, I needed a power outlet installed next to it. Ian gave me the number of a construction company that does any electrical work Leapfrog needs done and scheduled the installation for Tuesday (which was three days later). On Tuesday, Ian was back with another plumber on the early side of the appointment window. Both guys were great, worked hard, and had the job done about an hour before they'd estimated it'd be done, even though it included a lot of work in the crawlspace, which is awful at our house. The bill was the same as the estimate, with no surprise charges. We're about 10 days into having the new tankless heater and are very pleased with it. I'd definitely recommend Leapfrog to anyone looking for an honest, capable plumber."

"They were very knowledgeable and helped me select a great new water heater. They were fast, friendly and professional with their sales, installation and support. They came out twice after the install to modify the system to suit our needs. They have very fair prices as well."

"LeapFrog has consistently been reliable and provided excellent service. Every person with whom we've had contact has been courteous and helpful. We especially want to thank Ian for being not only personable, but also great at diagnostics, repair, and installation."

"These guys are unbelievable! Our water heater went out on the Thursday before the Veterans Day holiday. The office was able to reach Maurice on his way home and he was able to come by, assess the situation and give us a quote for a new water heater. And that was replaced the next day. Amazing!"