Volkswagen Service

"Well organized, courteous and responsive. Didn’t try to upsell me. Better by far than the two vW service centers I’ve tried in SoCal. Aldo was a pleasure to work with."

"All in all I received a great service. From the online appointment scheduling and the service manager who greeted me (Craig), to the video sent to me during the service (which was very informative and a nice touch). One thing I would suggest is to return the car clean. I got my dash a bit dirty and not like I gave it away in the morning of the service."

"They had my car for over 5 hours during an appointment for a recall and check engine light. Zero updates throughout the day until I was told they needed to keep the car. Service “professional” lied straight to my face that the engine light was inconclusive. They hadn’t touched the car all day. Completely unprofessional and I don’t recommend bringing your car here. I got my car scanned elsewhere and the light was an error in the system, it was reset and never came back. That took all of 2 and 1/2 minutes."

"In a world where customer service has given way to faceless, frustrating attempts to reach a human being, I was very pleasantly surprised by my recent experience at VW SF Service. Frank greeted me the moment I drove up, took down the information and once he knew I was going to wait for the car, rushed my service so that I was out of there in one hour! He even provided a phone charger when my phone started to die. Everyone was friendly and actually seemed to enjoy their job....great experience."

"Desperate for a replacement key for my vehicle, Royal Motors was my savior! Their customer service crew are extremely professional and very informed about the vehicles they service. Upon bringing my car in to program the key, the technician took my vehicle and put it up on the rack and did a thorough inspection of my car. That's going above and beyond in my book! Rarely will you walk into a service department and find so many people dedicated and passionate about their job(s). They are very helpful and don't have a problem answer any questions you may have, even ones you think are a bother. The time it took to complete the programing was so much faster then I expected! Everyone wears their masks and they practice social distancing. Respectful to the safety of the community, that they are! There is sanitizer on hand and yes there is wheelchair access. They even have a quaint little seating area for you to wait if you choose. If you own a VW or Audi or a Mazda.. I strongly recommend Royal Motors be your place to get service for your vehicle, in my opinion their the best out there at what they do!"