Monarch Home Services (Santa Rosa) 595 Portal Street, Cotati, CA 94931

"A little too smart for me! I submitted a home warranty claim and Smart 72 was the chosen vendor. Very nice technician cam to inspect the faulty furnace and decided it needed to be replaced. The insurance company promptly shipped them a $14,000 furnace. One day before the installation date Smart 72 sends a text to my wife saying that their contract with the Insurance company was ended!!! Not a single phone call. The decent thing to do would have been to honor the existing claim. Now they have to ship the furnace to a new vendor that the insurance company will select. Very unprofessional and a huge waste of time and resources. Unreal. Update: after having another vendor check the furnace, the culprit was a little mouse chewing on a cable. All that needed to happen was replace the cable!"

"I scheduled an appointment for an estimate for A/C install for June 23. They gave me a 5 hour appointment window when the other companies I contacted gave 2 hour windows. I waited the entire 5 hours and nobody showed up or contacted me to let me know they weren’t coming. I went to the “contact” section of their website and let them know what had happened and asked them to contact me by email. On June 29 (6 days later) I received a phone call message saying that they saw my appointment had been cancelled and to call them if I wanted to reschedule. When I called and explained that I had not cancelled my appointment they claimed that they no longer service my area even though I live 10 minutes from their Cotati location, am listed in their service area on their webpage, and frequently see their vans gassing up 5 minutes from my house. When I again mentioned that I was never contacted about a cancelled appointment (but did receive an email confirming my appointment) she said they should have notified me. I don’t know how this company stays in business!"

"I reached out to Smart 72 in August 2022 when we were experiencing problems with our split AC/Heating system. Bianca arrived the next day and sold us an annual maintenance plan as we had several systems on our property, we thought this would be useful. I really wanted to give Smart 72 five stars and tell everyone how great they are but we have been extremely patient and disappointed! Over the course of the next 8 months we had service calls that were “no shows”, incorrect parts ordered (delaying our project), & used parts that showed up with our technician (unable to be installed). At one point a technician had installed a part incorrectly which caused our system to arch (& it was smoking and could have caused a house fire!). We have paid @ $4,000 to this company and our system is still not repaired! Now we are being told that all of the employees quit in the North Bay & that things are being managed from San Luis Obispo!?! All we want is a system that works! At one point a Manager (Gene) told us that they would complete our repair at no additional cost to us. We are still waiting for Smart 72 to make good on that promise!"

"Sadly, I would have given them great reviews. However, they do not return calls and we are running out of time to have the inspection signed off. I paid 13k for new installation and I have no idea if it will meet inspection or is up to code. Have been trying for several days to get them to call me back. Don't pay them in full until all inspections are done! I wish I hadn't. They also sell their services by saying that seasonal inspection/maintenance is part of the contract for the first year - oh and they guarantee their work. Sadly, can't schedule them for the spring maintenance and not sure what I will do if I have a problem. Nobody will return calls and now, when I try calling the call is dropped before it goes through. At this point, I think I may have wasted 13k. I wish I'd gone with someone else."

"I can't say enough positive things about Smart72 HVAC. They are one of the best HVAC companies I have ever worked with and as a facilities manager for a multi-site statewide company, I have worked with MANY. I was replacing TWO ancient furnaces and adding A/C into a duplex and the cost estimates I received from multiple vendors came in very high. After seeing Smart72 at the County Fair, I decided to give them a shot and I am so glad that I did. The ENTIRE crew from start to finish were spectacular. The estimator was informative and took her time going over all the options and energy efficiencies with me--when I explained that I was going to have to put off the replacement for another year in order to save enough $ for the job she asked what my budget was and moved heaven and earth to make it so that we could start the install right away. They beat competitors prices by five figures. The units they installed were quality and the installers were timely, professional, clean, thorough, and VERY hard working. They worked 11 hour days to get the job done quickly. They even noticed that my dryer vent was not properly exhausting to the exterior and they ran a new vent line while they were under the house working on the A/C. The units have been in for 6 months now--through extreme heat and freezing temps and they've been working wonderfully. When I scheduled the winter service the website was easy to work with and they fit me in same week! The service techs were thorough and helpful. Smart72 has a customer for life, I will be using them for my mom's house next! I recommend them without hesitation."