Movado Company Store

"Went in to replace the battery on my watch. The staff is very courteous."

"We bought a Movado watch for my husband on 4th of July they told us it's 40% offenders the price is $609 we take it today I checked at Amazon I put the watch model number on sticker it's comes out $350 be carefull and do not trust their %40 off check on amazon always cheaper"

"I've bought 2 watches from this location and I own a third. Huge fan of the watch. I went in on December 10th 2022 about an hour before closing to get my battery replaced and look at an additional 800 for my son. There was one other individual looking at watches. The man working told be it was corporates policy not to change out batteries on the weekends. I called back to get the cooperate number and was told I would be responded to with the number. Never received a response, called the Ontario store and received the number to file a complaint. What a horrible policy if that comes down from cooperate, I already have a watch and what better way to get me to window shop for 15 minutes while you change out my battery. I think the guy was lazy or incompetent. I live approximately an hour away so it is a huge inconvenience for me to head back to this location. Sounds like David from the Ontario store will be getting my business this year. Very helpful and apologetic for the man's lack of customer service at the Cabazon location. David also gave me the cooperate number and said he would be happy to change out my battery and show me a wide variety of 800's for my boy."

"Went and paid a visit the other day there and a girl there with glasses greeted me. and i must say she was very knowledgeable and knew her product. and she was very friendly and helpful. I rate her customer service a A+. Use to work at this location and one of the managers is still employed there and the new group of people they have for staff is a pretty good group every time I stop by every one has been nice and pleasant to me. Nothing bad to say about this store they will take care of you!"

"I bought a movado watch here for my husband and was told to come back in to get sized, no problem. So the watch is too small and needs links added. None were included in the box. We went back into the store to get it sized. The sales lady was busy so we waited our turn. Then she tells us we have to take a picture of instructions and order 2links and when they come in we can bring them back in to get it sized. Very inconvenient given that it is over an hours drive each way and when I bought the watch this wasn't mentioned at all. They don't even order the links for you. I think there were more people waiting so she didn't want to make the time. Additionally, this should have been mentioned when I made the purchase. Where has the service gone? I expected better from a brand I have been loyal to for 30years. Frustrating."