The Elite Maids

"This company is a complete fraud and scam. They wear slob wear, not white uniforms. Their "Elite" maids have zero training, common sense, no basic English language, nor any ability to follow directions, even when repeatedly demonstrated. I hired them to wet clean a kitchen, top to bottom, including any dishes, jarred food, surfaces of walls, appliances and cabinets, and interior of kitchen cabinet sink and drawers from sawdust from a contractor. I asked them to bring N95 masks to wear, non-toxic / natural / unscented soap, but I had to provide masks, dish soap, buckets, cleaning brushes, sponges, small brooms, dustpans, AND mops. They only brought rags. Not one bucket. Not only could they not understand directions, they required training on how to wash dishes and how to work from top to bottom so falling saw dust wouldn't land on clean dishes and food containers. Gloria wouldn't get down to wet mop the interiors of the cabinets covered in dust. From standing, she literally waved a dry rag over the dust. I had to train them how to clean. They had no mop so had to use rags. Brought no scrub brush. I worked side by side with them because they essentially needed a sitter to observe and train them. I got 3 times the amount of work done than both of them combined... They would wash dishes with their hands, literally throwing water on the dishes, table, and floor, and I had to stop them from making a mess and had them use sponges. Gloria put open bottles of olive oil, vinegar, & jars of dry spices into buckets of soapy water, destroying my food, instead of simply wet wiping with rags, while Adriana was outside washing dishes, but then putting lids on wet jars to trap moisture inside. Perfect if you want to create mold. No sense that dishes need to dry first. I had to stop them time after time from destroying my property. I called the company to ask them to leave who didn't answer or respond, so I asked Gloria to leave since she was destroying my things, and had Adriana tidy up and paid her a big cash tip to please leave. I filed a complaint with the company who originally booked the job for $65 for 30 mins, or $130 an hour. They really owe me about $575 for staff training workshop, my time, and my cleaning supplies. I needed pros, not untrained recent emigres. I needed help, not a soap opera of lazy fraud. Huge waste of my time."

"Gill was great. They cleaned my place in 1 hour. Thanks"

"I recently hired this house cleaning service and was blown away by the level of professionalism and attention to detail they provided. From the moment they arrived, I could tell they were committed to making my home look and feel it’s very best. The team went above and beyond my expectations, leaving every surface, and every corner spotless. Additionally, the staff were friendly, reliable, and respectful of my home and time. I highly recommend this house cleaning service to anyone in need of a top-notch cleaning crew for their home or business.."

"Elite Maid Service cleaned my home yesterday for the 1st time, they did an amazing job!!! Their work was so thorough!! I've hired other maid services that are not as detailed and thorough as they are, and felt like not much was cleaned. Elite Maid Service provided the type of cleaning service I was hoping for!! Sandra and Esther were are the 2 maids that come over and they were simply a delight. They made sure I was perfectly comfortable considering that I'm pregnant and almost due! So happy with their work!! Customer service over the phone is also excellent!! Thank you!!!"

"I was calling a few places getting different estimates and comparing they’re services and at first elite cleaners seemed like the best way to go. the ladies who cleaned my house were nice and did a good job in cleaning my apartment. However, I was told I would get a follow up call to see how I felt about my service and I wasn’t. When I checked my account to see if they had charged me, they charged me $315 rather than $180 that we had originally agreed on. I called to have this fixed and they said they would call me right back once someone looked at it. 30 min went by and no call so I called back and explained to the lady on the phone what happened. She said that because they girls took 3 hours I was charged $90 an hour. however even 3 hours charged at $90 is not $315. I told her that no one told me additional charges would be added and that the ladies did a great job so I should be happy. Even though I am furious, I am grateful that they returned my money. I’m not complaining about the service itself. I am complaining about how they charge and handle their customers. I will not be using this service monthly like I had originally planned."