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Premier Pools & Spas | Orange County
26052 Merit Circle, Laguna Hills, California, United States
About the Premier Pools & Spas | Orange County
Premier Pools & Spas | Orange County is a reputable general contractor located at 26052 Merit Circle in Laguna Hills, California. With a strong reputation for excellence in the industry, they specialize in designing and constructing top-quality pools and spas for residential and commercial properties in Orange County. Their team of experienced professionals is dedicated to providing exceptional customer service and creating stunning outdoor spaces that exceed clients' expectations. Whether you're looking to build a new pool, renovate an existing one, or add a luxurious spa to your property, Premier Pools & Spas | Orange County is the go-to choice for all your aquatic needs.
Photos of Premier Pools & Spas | Orange County
26052 Merit Cir Ste 106, Laguna Hills, CA 92653, United States
Opening hours of Premier Pools & Spas | Orange County
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
08:00 - 17:00
Sunday:
Closed
Reviews of Premier Pools & Spas | Orange County
"I love my Pool!!!! 2021 I contacted Premier Pools to look into getting a pool and Marco came to my home and he was great. Once the job began, I was amazed how every crew knew exactly what they were doing. Blake and Ryan were always available to answer my questions and took care of everything I needed. From start to finish this was an ace job. Perfection. I have enjoyed the pool so much and all my family pool parties have been so much fun and created a new life for me. I would highly recommend Premier Pools & Spas to anyone interested in transforming their backyard into a beautiful pool and spa."
"**Please note: our pool was completed in 2021, but I recently heard from someone who searched the Facebook community page where I'd initially asked for referrals and had a similar experience to us and to the woman who referred me, so I am hoping to save the next person the disaster in posting this here & on Yelp.** DO NOT use this franchise of Premier Pools & Spas - worst experience with a contractor we've ever had, and we're not alone in this. Other franchises might be good, but Reed Hartzog's franchise (PPAS - OC in Laguna Hills, servicing MV) is awful. We paid over $123K and they shot our pool the wrong shape and size (my husband actually caught the mistake while watering the shotcrete). Every dimension was wrong with the exception of the interior length and width of the spa (which was in the wrong place). They had to re-demo the entire pool (they actually messed up the spa and water feature MULTIPLE TIMES afterwards and demo'd those 4-5x each). They didn't even get the firepit in the right place, which I noticed (super crooked - it's like they never checked their plans after the design was done). I didn't even want to go in the backyard anymore because without fail, something would be wrong and they'd come out with their measuring tape (FINALLY!) and confirm. I wouldn't have cared had they made things right but they kept asking if we were alright with them cutting corners to "fix" their mistakes. We even offered to keep the smaller pool initially but by the 20th mistake / attempt to make things easier for themselves in repairing, we were sick of it. We didn't get the pool we paid for and our $12k water feature is plumbed incorrectly, but we just wanted to be done with them in the end. Considered a lawsuit but we've got a pool now and don't ever want to deal with this company again. The owner (Reed) was incredibly rude until we talked about suing them (they breached their contract multiple times) and we subsequently found out that he and his franchise have a horrible reputation in the industry (and outside of it, too...) We recently went to replace a tree they inadvertently cut / killed during construction and even the guy at Moon Valley said "who did your pool?" when we told him they'd cut it and when we said PPAS he said "oh they are AWFUL!" When they incorrectly measured our fences and told us they were to code (then both had to be replaced) our fence contractor said the same thing. Ask around, check the BBB and do your research of course, but they've got quite the reputation. When I asked for recommendations in this group last year, they were recommended to me - by one person who had recently booked with them / didn't have a pool yet and one who was a high school friend of someone who worked there. The person who had the pool in progress is now considering litigation against PPAS, and the high school classmate walked out of PPAS before our project began. Wish we'd known at the time. Anyway, "probably less than 12 weeks" turned into 7 months REAL fast. They used to have some good employees but they're gone. The construction supervisor built his 1st pool last year and comes from a cabinet manufacturer. A friend of ours joked that he must have been using a "cabinet-sized measuring tape" on his pools to make as many mistakes as he did (we've since talked to several other customers who had similar issues). It was crazy. Save yourself the headache and choose literally anyone else."
"We worked with Premier Pools and Spas to demo our entire backyard and put in a spool. They delivered a new pool in 11 weeks. They were on time, efficient and great project management. All other companies were estimating 4-6 months. Good team and solid communication. And the pool is beautiful!"
"Marco and Owen were AMAZING! Communication was important to me. They set up a chat group for the project, and they always responded promptly. Owen has a great relationship with the city inspectors, so he was really great about making sure everything was compliant to pass the inspections. My pool and spa are exactly what I wanted."
"Construction projects are generally fluid and stressful. Marco and the team did a great job in the design and construction of our pool. They handled issues, that inevitably happen, responsively and the overall experience was as easy as possible. The pool turned out great."
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